American Home Shield Review
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4,137 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4137 Customer Comments & Reviews
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We had American Home Shield for one year. Everytime we called we were given the run around instead of prompt professional service. When we had a problem in our sewer due to a tree root they would not allow the plumber that was recommended to service us. They sent two different companies out to us that were not able to fix the problem. Finally the last plumber told American Home Shield that the original plumber we wanted was the only plumber in town who had the specific tool to fix our problem. When they allowed our first choice to come out they fixed the problem within 20 minutes versus the hours the plumbers that American H.S. sent out tried but failed. They also double charged us the fee... Read More
I had AHS for over 20 years in 3 different homes. I always spoke highly of them...service, coverage and value. That was until about 18 months ago. It all changed at that point. Their rates went through the roof, they started changing plan designs to remove covered items and blend items together. Their service really fell off. It all became a true #^$% show! I called them on my renewal. The rates skyrocketed! They wouldn't make adjustments, told me I was being blind and expected too much! Needless to say, a 20 year relationship was ended. I would never go back. Terrible!
American home sheild is the worst insurance company they lie to get the parts for my mom she is 80 . It been 113 114 115 116 117 very hot in lasvegas I hope they shut down that insurance place. They are not good she is on oxygen it against the law to leave her without ac the American home shield should be sued I hope American home sheild goes out of business for treating my mom like garbage. Treating an old lady 80 years that on oxygen all they do lie lie lie give her the run around the worst insurance company American home shield
After a year of paying premiums, I only submitted two categories of issues and had to pay $100 deductible for each category (Category #1: $100 deductible to replace a flapper in my toilet). (Category #2: $100 bc I could not get the lent tray to go into my dryer: the part which I had already ordered, and a microwave oven that a blazed when I turned it on burning the rubber on the door, and a range oven that overheated with an F10 code). While I thought the technicians that were sent out were skilled. my beef is with American Home Shield as a company and the excuses they make for not covering the burn on my microwave door calling it COSMETIC, although I can no longer use the microwave with... Read More
FRAUDULENT COMPANY. After paying them $3200 in premiums over the past three years, I finally had an opportunity to use them when my refrigerator stopped working. THAT WAS 90 DAYS AGO AND IT STILL NOT FIXED OR REPLACED! Only after calling them numerous times did they send out a repair team who said it was broken, but they couldn't fix refrigerators! Then a month later after many more calls they sent another team who said they needed to order a part, and when that part came in they said it still didn't work. After many many more frustrating calls, they sent still a third team out who said it was broken, but AHS told them they were not authorized to fix it!!!! AHS would not let me talk... Read More
I had them for 14 years with great service and I had to cancel them last year because they became rude and refused to fix or replace my pool heater and yes I had paid for the extra coverage for all them years. I understand that they changed management or something. They are a horrible company now. They came up with some BS claim that my pool has been neglected. I have had my pool under weekly service contract for 15 years, it is well taken care of and maintained. They just didn't want to pay for the $4000 cost to replace.
I had them for 14 years with great service and I had to cancel them last year because they became rude and refused to fix or replace my pool heater and yes I had paid for the extra coverage for all them years. I understand that they changed management or something. They are a horrible company now.
I had them for 14 years with great service and I had to cancel them last year because they became rude and refused to fix or replace my pool heater and yes I had paid for the extra coverage for all them years. I understand that they changed management or something. They are a horrible company now.
Absolutely HORRIBLE company and customer service The company could not get vendors to my home on the Service requests. Then they tried for decided that the item I was requesting service on was not covered. I don't understand since they added a small premium to cover the item in question. It was very confusing because they first said they could not find a vendors that was part of the program. In the end, they did not reimburse for the premiums I had paid for the added charge to cover. I asked numerous time if this item would be covered, accepted the extra charge, but when needed, they rejected my claim. I have since move on to a much better company. They CARE. AHS could less, all they... Read More
Absolutely HORRIBLE company and customer service. STAY AWAY. Our home had 2 emergency service calls (Furnace in the winter and a leaking dishwasher) and 1 routine A/C tune up that we requested. The company could not get vendors to the home on any of the Service requests. Then they tried for alternate vendors, but was unsuccessful. It was very confusing because the vendors that were part of the program did not even service my area, but yet they had no problem collecting $50 a month despite the fact they could not deliver on any service; routine or emergency. Spent numerous hours of my day with customer service trying to get someone to the home. Ended up just going with a local vendor... Read More
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Limited Time Offer: 50% OFF Select Plans
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits On Covered Systems & Appliances
- Free HVAC Tune-up With ShieldPlatinum™
- Coverage for Code Violations & Permits
