American Home Shield Review
ConsumersAdvocate.org
4,137 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4137 Customer Comments & Reviews
Loading Reviews ...
Terrible experience with American Home shield. They are good to take money but when it comes to changing any parts or replacing devices, they never respond. Please dont get trapped taking the insurance with these people.
Don't think you should have to pay till service is complete and working.
When you call you have to give all your personal information each time; then you have to beg, hang up, call back trying to get a quicker service response
American home shield is efficient and easy to work with customer service is awesome haven’t had any negative experience with them. I truly recommend them if you’re looking for any home warranties.
I have had them for 20+ years and up until the last 2 years it has been great but these last 2 years have not been good at all. And they keep increasing the price every year without letting you know. Mine just jumped $15 a month over last year and the last 2 years have been the same prince until now.
I just started with them and hoping they are as good as people are saying
We had a heat pump claim after contractor made inspection AHS said 2500 of repair cost was not covered. Had they gave me a price 1000 or less I would have paid for repairs but I got another company to check unit to get a second estimate. The second company repaired our heat pump for 186 dollars and this included the service call. When I called AHS about this they could care less. AHS tries to find a reason to not cover the problem if it is a large amount of money.
Charged 25% more than originally quoted. Signed up for monthly payment...sometimes charged twice in one month. Slow to respond to calls. Sometimes no one in network and had to arrange own contractor, and wait weeks for reimbursement. Difficult to understand customer reps...definitely a foreign call center. Did not renew. Would NOT recommend.
You state "Many or all of the companies featured here provide compensation to us." Their compensation is obviously enough to outweigh your integrity. AHS is the worst company of any kind I have ever dealt with. They recommend sub standard contractors who often can't/won't do the work so AHS forces you to find one on your own. Then they force that contractor to provide a line by line bid so they can pay only pennies on the dollar for the work. The process typically takes months of unsatisfactory back and forth with incompetent or lying employees. Check the thousands of complaints to BBB and the FaceBook pages for unhappy consumers. Your web page is a disgrace and totally misleads... Read More
This is the worse home warranty people to have. Wasted money on premiums could never get anything fixed. The call center is out sourced so you can never speak to a US citizen. Absolutely hate this company. Home owners be aware. I have an attorney looking into this case to see if we can be refunded all of our premium payments. Would never recommend or use this company ever again
Our Partner
Limited Time Offer: 50% OFF Select Plans
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits On Covered Systems & Appliances
- Free HVAC Tune-up With ShieldPlatinum™
- Coverage for Code Violations & Permits
