American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
Whirlpool washer got noisy. 4 days later tech finds bearing on tub has to be replaced. The part is obsolete as This model no longer available. American Home Sheild sent us info on a replacement which will not fit the spce we have as toobdeep. They told us to find one that fits. We spent two days looking at all retail stores and finally found one that fits. We called this morning and waited for 20 minutes and the auto answer said due to long wait we can call you back. They call back and auto answer said “you are number one but due to the high volume please hold”. 20 minutes later an agent gets on the line. Sorry the washer you have chosen is not in our database. She then gave us a list of... Read More
This is the absolute worst home warranty company out there. Buyer beware! They used to be owned by Service Master but now are owned by Front Door. I live in WA state. I discovered they were charging me sales tax on my monthly fee. In the State of WA this is not a taxable item. Further, because any major system is considered "real property" in WA State repairs like electrical, plumbing or A/C or any permanently affixed item repairs to those system are also not taxable in the State of WA. After 2 weeks of trying to track down a corporate office number to get resolution (they outsource everything to Philippines, Mexico or India). I finally found a number through the discovery of who... Read More
I had a water heater break down. Called AHS, they said 48 hours. Have an elderly person here, so they got a plumber to come over next day. He said it's an electrical problem. So AHS says 48 hours, again I tell them I have an elderly person here. So the next day, day 3 now an electrician shows up, says it's not electrical, it's the water heater. I call AHS, they say 48 hours. Pathetic
Consumeradvocate.org gives them a 5 star??? That's totally false- look at the most recent reviews. Do not give this company a dime! I was with them for over 1 year and about 5 months ago my monthly payment went up by $5.00 dollars --I was not informed about this in any way. When I called to inquire I was told the contract says that they can do that at any time. Did the contract also say that they didn't have to inform their customers of a price increase? I used the service 1 time in 16 months and was charged the $100 service fee for a service man to clean out the lint in my dryer. And as other reviewers have stated- the wait time to speak to a representative is very long. After I... Read More
I give this service one star only because zero stars is not an option. Called to get a quote and inquire about services and was helped by a very unhappy woman who refused to give quote information. Instead she stated obvious things like, "There's a difference between home warranty and home insurance." She then asked, "Do you know how much it costs to replace a water heater." Since I had just looked into getting a new water heater for our home I stated the cost. She then corrected me and stated, "Most people don't have a money tree in their backyard to pay for that stuff." Then she stated, "You can either sign up for this service now or forfeit your opportunity to do so." I then... Read More
I have been a customer since 2010 and have actually only had one good experience with AHS when our hot water heater went out. Another time, they could not get a plumber to come out because it's a mobilehome. Then they sent Sears out to look at our (25 yr. old) washing machine. Paid the guy $100 to replace a .25 cent washer that went out again in 30 days. We replaced the washer. Latest call was a 10 yr. old dishwasher that had developed a leak, they sent Sears out again (this was after I told them I was dissatisfied with the last visit). Guy tells my son in law the dishwasher is so old he doesn't think he can get the parts but then tells AHS that we "misused and abused" the dishwasher... Read More
Not good... I sold my home, canceled the policy very near payment date but it had not yet been autodrafted from my bank account. I was assured it would not be but then it was. Now when I call about this, I’m on hold forever and get no answer!
Do NOT waste your time, energy or money on AHS! We wait a minimum of 30 minutes to speak with a representative each time. The service contractors have to make multiple visits to fix the problem. We have been without a washer for 5 weeks and are still waiting for a resolution.
I’ve been with AHS for 8+ years and they’re service has gone down immensely every year. Can’t get anyone on phone over an hour on hold. Assigned a plumber that is 70 miles away from where I live. Worst part the associate said they were in my town. Who’s in charge at American Home Shield ? Pitiful.
Well this review is not for home shield. It is for the consumer advocate org.
How dare you give America Home Shield the top rating Every review listed on this site gives poor reviews. Right now I am on hold on the phone for AHS it has been in excess of 38 minutes and they have not responded to my call. This is very unacceptable.
Damn you Consumer Advocate!!!!! You have done a disservice for all of America!!!!!
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
