American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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After paying top price including all amenities for our house we woke up one morning to no heat. AT 7am AHS was contacted via email. No response. A couple hours later I called AHS, was put on hold and told that the contractor would be contacting me. Still no return phone calls. I called AHS for the 2nd time and was hung up on and no return call (they confirmed my number and NO, I was not nasty at all). I called again and after being on hold for more than 10 minutes I was told the contractor would be out tomorrow. Mind you, this was winter time, very cold temps, a sick family who was just at urgent care ....and NO heat. AHS was informed about this situation. She said she would find... Read More
We requested service for a bursted water pipe in our kitchen in an inside wall Representative over the phone gathered all necessary information and proceeded to collect a $125 service fee which I thought was strange because in my past experience with other home warranty companies that was not collected until the contractor showed up. Plumber was scheduled 2 days later which was a Friday at 1pm. Plumber calls us asking if he can come at 8am instead. Unfortunately we could not change time due to work schedule. Plumber shows up and states that it is a non covered service. After reading my contract I do not understand why this was not covered being that it was an interior wall and we had... Read More
I have had AHS for about 12 years and the service, coverages and contractors have declined during the past 2 years. They changed my coverages without even notification, I have been on line waiting to check on a request for at least 30 minutes and received no answer. This is not service.
After giving a great review in November I have had nothing but problems! Been with them for years and now they keep sending me a late trade service fee 3 times. On hold for a very long time as I right this to try and clear it up again. Each time I get someone on the phone it is obvious to them it was an error and they would correct it. Still, once again, here I Am on hold so they can try to fix it again! I’m just going to pay the $109 so it stops hitting my credit report and quit American Home shield.
Worse company ever. Don’t waste your money or time. Have a question, be prepared to wait a hour on the phone and if they can’t answer they just hang up. They say they will call you back but they don’t. The lie. I have never had such bad service from any company.
I have had American Shield for a couple of years and before they did good. Lately it has been one excuse after another regarding the coverage. I am changing companies. I have recommended this company to a few of my neighbors and I will pass the information to them. I will rate them below 0 for sure.
It’s Horrible!
I am writing this while waiting on the line for representative. My home washer is broken and it’s been more than 3 weeks, contractor came in, diagnosed it, then nothing... absolutely nothing. I had to call again and again to check the status and what’s the next step. And every time I call there is wait of 1+ hour. I don’t know how they are Number 1 service provider, in my opinion it’s pathetic service and experience I have ever had.
Horrible service. Called in Nov 2018 for a broken dishwasher. The contractor sent out did not do anything the first day. Then came back two weeks later to again order a useless part and admitted he did not know anything about this dishwasher. Then he ordered a computer board for it. Weeks go by and I called the company and they said they called us if we wanted the money for the part. We never received this call. Thus the part was not ordered. Then two months later we get a call saying this part will not be here for another two months. This company and contractor are a sham and are not fixing anything. Save your money because you will end up calling your own contractor.
If repair is not possible and replacement becomes necessary, it takes a ridiculously long time to complete the replacement. Still waiting on replacement range over 30 days!
We have 4 homes covered under AHS and each one with less that a year has be so bad it has caused severe stress, washing machine broke, tech came out had to order part took a month he came to fix it and something else broke while he tried to put on part he brought, tech said he though another part may be the problem and it might even be another part, well he was told to bring both parts on the next appointment, so AHS called a few days later and paid the claim to replace the washer. the second problem was also washer at a different family member home, same problem with getting part, tech came to put on part then broke the door, door was ordered then washer starting leaking, six weeks total... Read More
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
