American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
Terrible experience using this company for my hot water tank. They used a plumbing company that was on vacation so I was unable to speak with anyone between the Saturday when I place the call for service and they did not come and check until Thursday. Being without hot water in December was not important to AHS. They take money out monthly and I never was late for a payment. But when it comes to AHS service it is poor, unreasonable time to fix the problem and does not get thing in your home fixed 24 hours 7 days a week. My recommendation to everyone DON'T USE THIS COMPANY.
I really at this point do not like this company, after all of the 12 years that I have been dealing with this company I never experience a bad deal like this. My dryer went out on me because it was not heating up and the people that they sent out the first time the guy messed up my dryer where the drum was loose and tearing up my clothes. I asked American home Shield to seen someone else because the guy that came out the first time messed up my dryer, it took them 4 weeks to decide on whether they should seen someone else or not. Finally after the 4th week they sent someone else out to get a second opinion and they stated that it will take 5 to 7 business days to fix my dryer, well it took... Read More
Our house was purchased a year ago, including an American Home Shield policy. Within this year, there have been four different companies, at four different times, to prepare the 20 year old heat pump. Putting "bandaids" on something that needs "surgery". All the companies agreed that a new unit would be the better option - except American Home Shield. So when the commercial suggests "replacement" - that doesn't happen. Now that the compressor has broken and the R22 freon bill to us would be over $1200, we are getting a new unit. The only compensation was to be for the compressor. Now they can't seem to find that "recorded conversation" indicating their offer. Also, waiting hours... Read More
I had this service for a few years and had always had great service from them. One year in the middle of the 95 plus degree heatwave summer, my AC unit went out. I called them and it took 17 days for them to get the part for my unit. Then, it was the wrong part! I had to wait more time. I called a local HVAC guy and he was out the SAME DAY and fixed me right up. I had to buy a new unit but I was no longer in misery. The warranty company did not seem to care one bit that I had to do this because they couldn't. So when they say it may take up to 30 days to get your appliance fixed, they certainly did not lie! Unacceptable for this type emergency. I cancelled my service and they... Read More
Your hold time is estimated over an hour. Really do they have one person answering all the calls
When calling Am Home Shield, the automated voice states that they will be with you soon but they do not EVER answer your call, nor do they have a place to email or even leave a message. I have been on hold for hours on end till it goes past the time that they are open. This has been going on for months. I put in a claim to have my refrigerator replaced but it is NOT showing on my account so I cannot get through on the web site. I replaced the appliance as they instructed me to do when I first put in the claim but cannot get reimbursed. They are still withdrawing premiums but am curious if they are going out of business???
My water heater stopped working and after waiting 1 hr 17 minutes on the phone I was able to catch hold of a customer care executive of American Home Shield. AHS sent a technician to fix my water heater on 12/18. The technician did a quick fix and left. The very next day, water heater stopped working again, after calling the technician, his company asked me to pay $150 to fix the issue. AHS charged me $75 as service charge and the vendor charged me $150. Total I had to pay $225. This is utter non sense. I have taken the insurance for peace of mind but it is a nightmare now. I have been waiting on the call for the long time, nobody is bothered to call me. American Homeshield is the worst... Read More
trying to reach a person to schedule a service order or complaint is so long that you get tiered of waiting and you end up hanging up , that's what they want . Rate is 0. Have an issue with a pipe joint to outside water. It’s been fixed every year I been in the house.
They are pathetic, trying to reach a person to complaint is so long that you get tiered of waiting and you end up hanging up , that's what they want . My gas water was leaking, i complained and paid the my share of $50 ,they said they will cover it when the technician arrived after he disconnected the water heater he said they are not going to cover and gave me price to install another one , I paid for it ,and as of today they have not reimburse me . and you can not even talk to a real person , that's how their system is designed
So far I have Ben on hold for1 hour and 15 minutes about a billing issue
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
