American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
Tom Texas Do not even consider doing business with this company. The wait time to talk with an agent is unbelievable. After purchasing my policy with my credit card for full payment they keep charging my card for monthly payment. After finally finding someone to charge my card for full payment. Days later I was notified that the payment did not go through. After about six hours on the phone some times with a 45--60 minutes hold time. I finally found someone that could charge my card for the correct amount. At this time after talking to a supervisor about my complain about the hold time ,I was told basically that was the system works . At this time I decided if I have this much... Read More
WE have had a HORRIBLE experience with this company. It's been a month and a half without an oven and they keep ordering the SAME replacement control panel (THREE TIMES) and then the contract company that keeps visiting the property - tells our tenants that they oven CAN NOT be replaced. I have been on hold with AHS for HOURS. The people I speak with will not/do not have any details regarding my account. They put me on hold to "call" the contract company and then I get hung up on after an hour of NO RESOLUTION. This has happened numerous times. I'm so fed up with this company. The hold time is totally unacceptable. They are stringing us along. They is no ability to actually talk... Read More
The on Hold time for Calling in for Service is totally unacceptable.
My newly purchased house, built in 2000, came with an AHS warranty, which I thought was a gimmick. But I've had wonderful service from AHS in the few months I've owned the house. And I've gone through the contract extensively, and it's surprisingly comprehensive. I've been able to put two service requests in online with no trouble (and no waiting on hold) and both times the service provider called me to schedule service within a few hours of me submitting my request. My first request was that the thermostats of my radiant floor heating did not seem to work separately. They paid for a full rebuild of the electronic system, as some previous company had cut all the wires to the... Read More
American Home Shield charged me for a service they never did and charged me $125 because I did not call them back to say no one came out to do the service! Crooks! And their customer service was rude and atrocious.
The service on a claim is absolutely terrible. After paying the deductible the service rep indicated that the parts needing replacement were no longer available and that the company will probably offer a cash out or replacement product 11/7/2018. He said they would call in a day or two. On 11/15/2018 I called to find the status. After waiting 45 minutes, my phone lost its charge. I was able to get to an on line chat in about 10 minutes and they said there wasn't any status on the claim and that it was closed. After pressing the issue they indicated that it was filed on 11/11/2018 for cash back determination but they were only up to 11/10/2018 and they would be back to me and provided... Read More
I have had this warranty company for years but in the past year or so service has gone way down. Telephone wait times are ridiculous, usually 30 to 60 minutes. I had to have my refrigerator replaced because the tech could not fix it and I still had to pay $700 toward the replacement and it took 6 weeks. Six weeks without a refrigerator. They doubled billed me for a service call and after 4 calls inquiring about the refund over 3 months I have still not received it despite the refund being aproved 3 months ago.
I rate you a zero I have been waiting on hold with a rep who keeps putting me on hold for over 2 hours only to be told she can’t replace my furnace unless I pay an out of pocket extra $2016.75 for the furnace installation with upgrades and if I don’t like the upgrade I can pay for a new furnace myself and cancel AHS contract. I’m calling everyone I know to inform how I was treated and putting it on bulletin board as well as the internet and intranet all social media outlets
AHS has many disturbing issues. To list a few; -They readily take their monthly fee, but to get service nearly impossible -unbelievable long wait time on the phone Can be up to 50 minutes. Crazy -no one can make a decision , always need to seek out a supervisor then another 50minutes on hold -timeliness to get service to your home is non-existent and when service arrives, no parts, then wait another 3 weeks and 20 more phone calls of 35-50minutes each to complain which get you know where... having to get a supervisor on the phone again... explain your situation for the um teen time. It’s insane to work with AHS Yes , work. As a customer you actually become their non-paid... Read More
HSA is totally worthless......I studied the mindset of the reresentatives and it is to dig into every word of the contract and twist it to avoid paying out. I have a perfectly eligible event but the reps work behind the call to look up ways to get out and also to take up time to put girnd your doewn. May you all burn in hell for the psychology you encourage with each other. Sam Pittsburgh
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
