American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
They are the worst! I find it hard to believe that their overall rating is 97%. The companies they contract with are never prepared on the first visit to fix anything even if you tell them in advance what is broken. They always have to wait for a part and come back. Or, they take 24 hours to respond to a request and then it takes 3 or 4 days before they can get to you. There is no such thing as an emergency. My furnace broke, the technician did not contact me within 24 hours first of all. I had to call AHS (and you’re always on hold for an hour) for them to send someone else. This is a long story so to make it short, they came to fix my furnace on Thursday, it wasn’t fixed. I called... Read More
I have purchased the AHS home warranty on the home we purchased last January in Tucson AZ. Fortunately, we have had zero problems with our home which would be covered by out policy.
As a preventative measure, we selected to have our HVAC system checkup for 75.00 as suggested by your company.
Both my wife and myself were very disappointed by the technician that came to our home.
I only give a 1, because the review doesn’t allow a zero!
I’ll Never allow that kind of person in my home again!
AHS is a total waste of money. I had a hot water go out (tank was leaking bad). I called them and the tech couldn’t come out till the next afternoon to check it. If it needed replaced he would have to go back to Dallas and get one and install it the next day. So I have to have my house flooded waiting for their process. I said forget it and did it myself. A year later my ac went out. After hours and hours and convenient phone disconnects I finally got a ref #. I had the AC people there and when AHS asked to talk to tech he said they wouldn’t deal with AHS. I called another and they wouldn’t deal with AHS. They said AHS does the same to them, hours on phone and won’t reimburse them for all... Read More
Their "insurance" is vastly overpriced. They charge you for a claims inspection, and then deny your claim. Very few insureds receive value. Look into competing products if you really want this type coverage.
Do not sign up with this company!! They are a rip off. Ive had this warranty for a few years and paid a monthly payment. When something major finally went wrong , I had to pay out of pocket almost $1000. What’s the point f the coverage?? In addition to that, they charged me a cancellation fee when I told them I no longer wanted their service. Don’t waste your money!!!
American Home Shield is a rip off warranty, big time. They cover the smaller items pretty well, which we used them for on a number of occasions. But look out if you have a more costlier piece of equipment to repair or replace. We added coverage for our pool and spa, but when our pool heater became non-operational, they found every excuse under the sum to deny our claim. Check your contract closely--because they use the clause, "damage not due to normal wear and tear." That is what happened when I submitted a claim for our pool heater. They brought in two different vendors to inspect our heater, and we were given two completely different diagnoses. We appealed to them, got denied by... Read More
I would not recommend American Home Shield. If you have a home repair over about $150, they will find a way to charge you. I had two situations like this with them. 1. A refrigerator/freezer problem. They charged me $250 for the freon. (plus the $75 service fee) 2. A water heater. They charged over $200 for "parts not covered." (plus the $75 service fee) A friend of mine also was charged for repairs from AHS. She too needed a water heater replaced and was charged over $200 for "parts not covered." But the worst was when she needed her furnace/airconditioning unit replaced. She had to pay OVER $1000. Keep in mind, all these charges are IN ADDITION TO the yearly fee and the $75... Read More
Bait and switch. The first year the plan covered 2 items in our new home, AHS seemed great, we even refered our friends and neighbors. Once we renewed for a second year, paying a higher price for calls now mind you, the one time we called in a repair, now the identical item that was covered year one, isn't covered on our garage door opener. And the best part, they charged us for the service call. Here we are in almost 2019 and they claim 7 to 10 days to refund our account electronically, lol. If you want to talk to a person, I recommend hitting button 1-3, that is the new service lines, otherwise no one will ever answer and you will be on hold forever. Bottom line, there are plenty... Read More
AHILLIARD NOSAINTS 11/1/2018 I HAD AN REPAIR ON AN OUTSIDE AIR CONDITION UNIT. A FAN MOTOR WAS REPLACE WITH A UNIVERSAL MOTOR THAT DID NOT FIT MY UNIT. THE CONTRACTOR COULD NOT PUT THE TOP BACK ON, SO HE LEFT IT UN COVER WITH BLAZES EXPOSED. I RECEIVE A HAZARD ORDER FOR PAYMENT FROM MY PARISH. I CALLED HOME SHIELD REPEATEDLY ASKING FOR A CORRECTION. THE CONTRACTOR FINALLY CAME BACK AFTER 5 MONTHS AND REPLACE MY ORIGINAL TOP WITH A TOP FROM A JUNK YARD. I HAD ANOTHER CONTRACTOR LOOK AT ANOTHER UNIT NOT A CONTRACTOR USED BY HOME SHIELD, AND THAT CONTRACTOR SAID HE WILL NEVER BE ABLE TO REPLACE THE CAP, BECAUSE HE USED A UNIVERSAL FAN THAT DOES NOT FIGHT THAT UNIT. HOME SHIELD SENT... Read More
American Home Shield is the worst company I ever had dealt with. When my A/C broke in the middle of June's heat in Arizona, they left me and my family in brutal AZ temperatures above 105 degrees 3 days waiting before they sent their 'expert' A/C company. When their so called 'tech' arrived first he made sure that he got his $125 service fee covered. Then, he hardly took time to check the A/C unit before telling me that he needs to order a part and it will take anywhere between 10 - 15 business days before he can come back with the part to install it and have the unit fixed. Of course, I told him that I did not want to have any business with him or with AHS any more. My friendly advice to... Read More
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
