American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Had AHS for over 12 years and I have to say, I will NOT be renewing . Two weeks ago, my water heater finally died - AHS Contract Vendor arrived soon after request was sent via electronically. Vendor verified Hot Water Heater required replacement. After I paid the vendor over $800 (permit and required permit work - not covered under AHS Policy) a lack of communication between AHS and Vendor delayed hot water install. Finally received an install date which will occur three after the vendor verified replacement was required. Kids sick, spouse sick and now I'm sick of AHS!
Not sure what happened to this company, but not the same company of yesterday..
I was a customer for 2.5 years and spent around $1500 for their policy over that time. They have extremely long wait times when you call for customer service. When you do get through they are unfriendly. I recently tried to file my first claim for repairs that I had to make right away due to it being an electrical hazard. They refused to reimburse me for any of my expenses or refund me any of the money I have paid them. I strongly recommend looking elsewhere for home warranty coverage.
This must be a front for the company. Review other rating sites before you buy with them. AHS site shows all as 5.0 star rating. BUT: 8 days now for a water heater that caught on fire, and I am still waiting. But they took my $75 up front, didn't they? Also took 5 days to get someone to open my kitchen sink drain last month. No people to talk to, completely automated. No one to talk to, period, ever. It was a great company 2 years ago, before they moved customer service to the middle east, which was bad, then replaced that with a computer, which is even worse! This is a TERRIBLE company. If you rate one star service on the right, as is traditional, it will come up five stars on this site.... Read More
Very poor providers, unprofessional and unreliable. Not to mention every time I call I am waiting 30-45 minutes to speak to customer service.
Total insurance scam! AHS should be investigated and put out of business. I paid $813 for my policy and they refused to pay for my ice maker even though my paperwork clearly states that it is covered. Had to pay a contractor $80 to diagnose problem, then two weeks later AHS called to say they wouldn't cover it.
In my experience, the WORST company EVER! So, two months ago, oven not heating, sent a guy, he yelled at me in front of my daughter, and then, my husband! The oven never did get fixed. The dryer broke, they were going to send same company, I said HELL NO, so they sent a different company. The guy BLEW UP our dryer and our electric circuit. Blamed it on our electricity. SO, they sent an electrician, he fixed it. It blew again, the electrician came again, fixed it, looked and said the dryer is melted inside and that it is burned up and the electric is not the problem and that the dryer has a short in it. I called the owner back and told him the guy he sent ruined the dryer and blew up... Read More
I have used AHS for every house I have owned since I have lived in Oklahoma . Must be doing something right .
The worse company, never answers the phone, placing on hold for hours. No one talks to you when you have a. Problem with appliances. Very good in getting the money.
HVAC system has not worked in my rental property for months now. We had a contractor show up and found a leak. He suggested that we either buy a brand new unit that they would install ($5,000 - $8,000) or inject coolant for $700.00. We chose to go with a cheaper option. My tenant complained again that it was not cooling. The same offer was made again. I asked the contractor why the A/C will not be replaced. He said AHS will not allow it. They want us to fix it. Well, it is not getting fixed. Each time you call AHS, you sit on the phone for hours. They never have the staff to take care of their customers. I think it is time for them to fold.
As the Realtor for a first time buyer, I purchased an AHS warranty for my clients. Found out the HVAC vendor left something to be desired. Quoted $110 per pound for air conditioning coolant for a summer repair. AHS said they only cover $10 per pound. I called around locally and got quotes ranging from $35 to $70 per pound, depending on type of coolant. Needless to say, nobody was very happy. My client blew up and took it out on everyone. So much for my effort to help out and leave a good impression.
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
