American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I have a very bad review in the works for this company. I requested service for a leaking water heater about three weeks ago. A contractor came, took a quick look, a photo of the label, and said it was an internal leak. He left explaining that AHS would contact me with a quote. When AHS did, they told me the service would be $500 or so. I told them that was outrageous. They explained to me there were some “modifications” that were needed, but the agent could not explain what they were. I requested a written quote and the very, very obnoxious woman on the phone (whose name I, unfortunately, cannot remember) said she could only give it verbally to me. I refused the service. A couple of... Read More
Like other home warranty companies these guys are scam artists. I had a simple leak from my washer and dryer and they denied into the exhaust vent. After 7 phone calls and being on hold for six hours (I am not kidding, six hours), they denied our request even though in the contract it says they fix duck work and washer and dryers (including duct work). The people I called were rude and unhelpful. If I were you, I would run away from this company. They are awful!!!!!!
American Home Shield was a warranty company that I once that was a great company. However, I need correspondence for what they made a mistake and they refuse to honor my request even though they caused the error. I am canceling my account. Get a warranty through your utility company for AHS. Not what it's cracked up to be.
Took 34 days for them to fix my broken A/C during the middle of the summer! Totally unacceptable!
DO NOT WASTE YOUR MONEY. They use second rate vendors. One of the HVAC vendors (Air Designs) they sent to our home turned the gas off without telling us. Here is what happened. FIRST - Air Designs came unprepared for the scheduled appointment. They DID NOT have equipment to test gas furnace. I wasted 4 hours of my Saturday waiting for them. SECOND - They did not follow up after coming unprepared. I had to call AHS and they still did not call to schedule appointment. I ended up having to call them to reschedule. Even though they had already received my $100 deductible. THIRD - They left without telling me that they disconnected the gas. I only found out it was disconnected when my... Read More
They suck! Don’t waste your money! I’ve had them for a few years and I’m now canceling my policy. You’ll spend ay LEAST 30 minutes on hold then the person you talk to can’t answer any of your questions. I’ve had an outstanding repair on my toilet for 2 months.
Sad to say I have used the company for over 10 years and have recently become dissatisfied with their service. they have become extremely hard to get a hold of, apparently send their calls overseas and the associates are extremely hard to understand due to heavy accents, assign contractors that will not accept the job, and most recently told me to choose someone to repair my plumbing, then refused to reimburse me. (The company they assigned refused to come to property stating "we will not be doing any repairs for AHS, we are too busy. ) I did as I was told and submitted the receipts six weeks ago. today I received a letter stating they would not reimburse me for the repairs. There excuse... Read More
i have to admit i was going to contact you but not only do the reviews make me run the other way but my neighbor 4 house down has you and she was without air for 3 weeks waiting on what i later found out was your company...its to bad no one can stand up for their workmanship.i was told you use to be a good company but things change..
Purchased the most complete coverage plan offered 8 or so years ago and have only filed 2 claims during this time. Called 6 months ago because my garage door opener failed. The company they sent said the spring was broken and that it was not covered. Only the motor is covered so I had to pay out of pocket which amounted to over $300.00. Now, 4 months later my garage door opener would not open or close properly and immediately bent the top panel on the door. Called American Home Shield, asked that they not send the company that came before. They sent a different company who quickly said the cable had come unwound. They rewound both of them but the top panel had been bent and the openers... Read More
I am pretty sure they are feeding you only their most positive reviews. This company does not care about anything but their metrics. They are apparently at the mercy of their contractors who evidently only care about shaking down their (American Home Shield) customers. I have been without A/C now for going on two weeks, now they are just ignoring me. Buyer Beware!
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