American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
The wait time is horrible--there are not enough service reps--once a service call is made and the problem identified one will wait up to 2 weeks for it to be fixed--I understand that the repair people have to wait to get approval AND then wait for Home Shield to either send the repair people the item or actually even send it from Home Shield
Me too -- not sure where all the 5*s came from...don't see anything remotely like that in the written reviews.
When I tried to file a claim, the website wouldn't work. When I called, after a short hold they offered to call back when it was my turn. Yay, and they did call back 20 minutes later. But still I was on hold another 20 minutes; and when it was "answered" there was no one there -- I could hear voices in the background but no one was on the other end.
So I started over. Website...still didn't work. Phone...still long wait. Be forewarned!
I’m not sure where the 5 stars come from. All I see are negative reviews. I should have read more of those before signing up with this company. Long wait time is REAL. They don’t WANT to help you with your issue, just try to push you off. We waited for days over Florida summer, 90 degrees INSIDE the house, before someone came, hours after their scheduled time, into the evening, we waited all day and then had to cancel our evening plans. They did NOTHING and simply recommended we buy a new unit. I called back a week later to actually have the unit serviced since it is not working properly and it will be 4 days until our appointment. I asked to use a different trade company that could get... Read More
Lowest rating! Bad customer service! Long wait on the phone for appointnents.
Not willing to fix my dishwasher when they have had 2 companies out.
I would never use this company again!
I am so disgusted with service and the rude techs they sent out.
DON'T EVER USE THIS COMPANY! My 12 year old central air finally died. I was advised by several companies it's not worth fixing - it will just leak again. The only company that would attempt fixing it was the company American Home Shield sent. They could try to repair all the leaks but I would have to pay for the freon - not covered, $600. I was advised by the technician AHS sent not to have the unit repaired - it should be replaced. AHS refused to pay to replace the unit because they found someone that would repair it but I would have to pay for all the freon $600 and there was no assurance it still would not leak again. The never returned my calls and kept me on hold for 30-40... Read More
I was told by several agents prior to signing up that preexisting problems were covered after 1 month of signing up. I asked this question several times, and was reassured several times. They did not cover a broken faucet, the reason I signed up in the first place.
DO NOT GET THIS HOME WARRANTY‼️‼️
They take FOREVER, ur on hold 45 minutes just to talk with them, & they Don't cover House repair items. They find a reason not to cover the repair‼️
Do not GET‼️‼️‼️😠😠😠
Took 2 months in the summer in Florida to get my air conditioner fixed. They sent out a Grade F with the BBB contractor to fix a simple Freon leak. The contractor screwed up the evaporated coil and housing so bad the whole unit had to be replaced. AHS agreed to replace but wWe still had to pay $2000 to have it replaced even though it was their contractors fault.
So disappointing. Our attic ducting was found to have separations in it and overall was in bad shape. Despite the fact that the coverage claims to cover holes and missing ductwork the tech they sent out reportedly marked on the form that animals _may_ have caused the problem. The tech didn't believe that when I asked them on follow-up, but marked it on the form in case it was a covered condition. Well, that was all AHS needed to hear and regardless of how many times you try to communicate with them that it wasn't damage caused by pests they can't hear you and refuse to cover the repairs because the contractor said the wrong phrase. So disappointing and exhausting to interact with... Read More
I caution anyone who goes with this company that whatever service you may think you are getting, isn't what you will receive. Be ready for wasting up to an hour everytime you try to contact them on their 800 number. I never waited less than 30 minutes in over 5 years dealing with them. Getting a repairman was next to impossible cause there are never any available since most service providers refuse to work with them based on their reimbursement policies. Average delay in getting my problem resolved averaged almost a week. I always had to pay service provider additional money out of my pocket because AHS refused to pay actual costs for repair. How this company stays in business I... Read More
105 of visitors
selected this partner
selected this partner
105 of visitors selected this partner
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
