American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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We have been less than impressed with American Home Shield. Our heater wasn't kicking on last winter. Service call determined we had bad thermostats. Tech replaced our touch-screen thermostats with much smaller button - based thermostats that even looked cheap. They didn't cover the old footprint and we had the previous paint showing. It looked terrible and very unprofessional. The A/C in the bedroom wasn't keeping up. The guy came and said it had freon and it's just hot outside. Yes, it's hot. This is south Louisiana. We didn't have these issues last summer, something changed. He said if the freon isn't low, AHS won't even let him go inside to do more trouble shooting. Garbage disposal... Read More
I am a realtor, so I deal with many Service Companies. I will never ever recommend AHS to any of my clients again. I often purchase service contracts for my own homes and have had good service with Fidelity National and First American. I tried AHS for two years and the service is horrendous. To make a long story short, the AC went out at my rental home. AHS said they had someone on the way. No one showed. Renters were calling me every few hours in a panic. After many calls to AHS and days later, they admitted that they had no one available and authorized me to use an outside source. I had two AC companies assess and give me bids. The assessment was the same. I went with the cheaper... Read More
I am a realtor, so I deal with many Service Companies. I will never ever recommend AHS to any of my clients again. I often purchase service contracts for my own homes and have had good service with Fidelity National and First American. I tried AHS for two years and the service is horrendous. To make a long story short, the AC went out at my rental home. AHS said they had someone on the way. No one showed. Renters were calling me every few hours in a panic. After many calls to AHS and days later, they admitted that they had no one available and authorized me to use an outside source. I had two AC companies assess and give me bids. The assessment was the same. I went with the cheaper... Read More
How can an electrical issue not be covered because the wiring is in the walls? Where else would it be?
Absolutely horrible customer service! Our air conditioner broke 2 weeks ago when the temperature was 90 degrees and they still have not fixed it. We have spoken to customer service many times and have been told wrong information each time. They have told us they ordered the parts and they were shipped. When we called the day the were supposed to be in, they told us that the parts were not ordered. It is now going to be an extra week for the ac to get fixed. It is unacceptable. I do not recommend using this terrible company!
To Whom it May Concern, I have to say ,this company is one of the poorest in customer service ! Its shameful how this company justifies to Not replace an appilance . Especially when this company has serviced this same appliance for 2 1/2 + years. To have an associates ,after a 1 to 2 Hour wait on hold to tell my Mom a disabled senior, a heart patient , and a VETRAN to go out and climb up to central air to see what missing!?? To apply my Mom or myself may have removed any of the missing parts. Or She may contact the service reps this company choose and ask them what they did with the missing parts. Just understand my Mom and I can't walk without assistant with... Read More
I have been a member for 15 years. I have always been happy with their service until this year. I have had my AC go out, my dryer go out and now my refrigerator go out. I had to demand a speed up on getting my parts ordered for the my AC after being with out it for 4 days. My dryer has been out since 8/9 and the part kept being back ordered I demanded a cash out. Now my refrigerator is 18 years old. I want a case out on it but since they want to put a used part in it they will only give me $450. That is not expectable. They do not have enough employees to take care of their customers. It has been very disappointing. I just pray I get my cash out money.
Well I used to be happy with them was a customer for 10years and just recieved a notification that my contract was no longer going to be able to be renewed. When called customer service about the reason...I have never been late with my renewal they gave me an address that I had to write to. What???? Is it because I used their service??? So I guess insurance companies punish you if you actually have to make a service call. Hmmmm
I paid $900/year and $75/service.
I am a real estate agent too. I sent my letter and no response!
Worst company out there. Called three times for repair of my dishwasher. They sent someone three different times and never washed dishes properly. Finally flooded my entire kitchen so had to pull dishwasher and because they could not come out and evaluate it they would not cover anything.
My comment isI am very upset with the way the repairing or replacing of our AC UNIT have not been handled. We have been going back and forth with this for the past 3 or 4 months. Our AC went out totally on August the 26 and it still is not working, AHS only cares about its bottom line. I am a senior citizen with health issues and having to go to my other daughter house and my grand daughter because the technician they sent(Piedmont Mechanical Contractors Inc ) to this date have not got the AC Unit working, in addition of charging us 660.00 for Freon.They have been our here every day for a week and each technician day something else is broken.I have had it with AHS and I expect to be... Read More
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
