American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I am dosssapointed they are claiming my 14 year old washer is non repairable u see warranty desputecthe texhnicial telling me its wear and tear problem- this shady company has botched service repair responsibility with the appliance company- dishonest and unrealiable -
Fighting my case how can you give this company a great rating? Look at all the customer service reviews below, they’re horrible
just canceled this policy not happy with the service why paid for a bad service
Stay AWAY from this company. It takes an hour waiting on the phone just to talk to a customer service. After a 75 dollars copay, they will send a technician that will do more damage to your appliance. Our washer would not spin, and after the technician worked on it, it would not even turn on. They refused to replace our washer. We bought a new washer with our own money after waiting 2 weeks for them to call back. They did not call. We tried to cancel our policy, and they would would not do it. We are still trying to get our money back. If I could give a negative star, I would. STAY AWAY
Date of Original Service Request: 07/20/2018 Today's Date:09/11/2018 No Repair Has Been Made Between Those Dates. Beginning on 07/20/2018 AHS company has sent the first A/C company to my house and verified that my compressor had grounded. When that company sent the work order through authorizations, AHS transferred the service request to a second company. There were scheduling issues and unreliability from the second company. The second company continuously called asking to reschedule due to Emergencies. AHS transferred to a third A/C company. The third company would never even answer their phone or schedule a showing at the property. AHS transferred to a fourth company that did finally... Read More
Sadly, I had nothing but a bad experience with their contractors. We had to call them several times for our AC and heating. Each time they refused to fix the actual problem. We had to replace the duct system for the heater and then a year later the AC out of pocket.
I purchased a brand new home in 1998 and American Home Shield was installed immediately. I used them over the years and paid faithfully. The motto "Repair or Replace" is not true....when my A/C went down after many years.....they refused....I figured I'd paid them over $10K over the years and when it came time to "replace," they refused. I was so pissed, After 15 years of paying and paying, I cancelled. Here I am again, purchasing another home....an existing home, and I know I'll need a home warranty. Caldwell Banker provided AHS for my home while it was under contract for sale.....and I laughed. I doubt very seriously I'll be utilizing AHS services personally again.
Call Center is horrible. I paid $75 for an electrical repair through R&R Electric in Orlando, Fl. The repair was never completed. We went outside of the warranty company and hired our own electrician to complete the work.The customer service rep called the manager of the electrical company that they hired and received the verification that the service was never completed. I was promised a refund for the service fee. I called on 3 different occasions about the refund, of course none of those calls were recorded. I never received the refund. The call service is so frustrating I gave up. I cancelled our plan, was advised I would have to pay an early cancellation fee. I paid $42.06,... Read More
Call center is terrible. Very slow and can hardly understand them. My account was also placed in "past due" status yet I had never received and invoice or bill for service! I am told their service is good in major metropolitan areas but from my experience, not being in a big city, their service is terrible; they do not have many service providers, if you don't live in a big city. I did receive a phone call for a survey of how well they did but, the survey was only 2 questions; totally unfair questions with absolutely no details. I would not recommend American Home Shield.
Very bad call center. I called them on Tuesday September 4 for two issues one for my garage and the other for the electrical And they confirmed $75 each total $150 for both service and I said that’s fine . The electrical Office dispatch called me and schedule a date. Two days later a young gentleman came out looks like about 20 years old doesn’t know much . They have to reschedule for another day for someone else that knows. they’re talking about 4 to 5 Business days I said OK. Now my garage door. no one ever contact me for the garage door . Contact Home shield office again Took me six hours to get help. Every time I’m on hold for in hour and half... Read More
DO NOT GET THIS INSURANCE. My air conditioning broke because of a worker THEY SENT me. They did not fix the root problem and made it worse, eventually it fully broke. I called the insurance to fix it but they said they don't have a worker living in my area because he's on vacation. They told me I have to wait until he gets out of vacation so he can fix it. This is UNBELIEVEABLE and UNACCEPTABLE. Who knows when his vacation ends. It is 90 DEGREES in my house and I have two children who are SUFFERING from this. I ADVISE YOU TO NOT GET THIS INSURANCE-THEY DO NOT SEND IMMEDIATE HELP. I HAVE BEEN WAITING FOR 3 WEEKS. PLEASE DO YOURSELF A FAVOR AND DO NOT GET THIS INSURANCE.
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
