American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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The companies that they have come out are not reliable. Very disappointing!
Always takes a good 30 mins just to get anyone on the line. I canceled. Didn't even use their services. Can't be on hold that long
THE ABSOLUTE WORST!!! If there was a way to give less than zero stars I would. This company is the absolute worst. They have so many loopholes that they are almost magical. Literally any way they can get out of paying out, all while kicking your family while they are down. I chose this company in 2011 when we bought our first home. The home came complete with an aging (and unbeknownst to us leaking freon) air conditioning unit. We called AHS when we first started having issues with our unit. We live in south Texas and it was summer. The low was 100°. They told us they could not get anyone out for a week. I had animals and small children in the home. We were forced to stay on a... Read More
I have received poor service regarding the replacement of my water heater. This is not the first offense. On 8/11/18 I put in a claim because my water heater went out. AHS sent a tech on 08/14/18 Who advised that outside of the cost to buy a water heater and the labor to put it in I would have to pay them an additional $933 of which I was never provided an itemized worksheet. AHS advised that they would not cover these "modifications" and I would have to pay the $933 out of pocket. I looked over my contract several times to see where it outlines what is covered under water heater and what is not and I feel it is vague on purpose. Me paying almost $1000 for this repair defeats the purpose... Read More
So, our central air conditioning died after a very crazy rain storm. If you are aware of Oklahoma's sweltering summer heat, then you can feel the pain. If you have ever been 8 months pregnant under normal conditions, you will also feel my pain. We called American Home Shield in hopes that they could remedy the situation as quickly as possible. After A LOT of waiting they finally told us that the AC person that they contract with could come 6 DAYS from the day we called. My husband told them that was unacceptable because we were not in a livable situation, in fact, we had to splurge on a hotel room that first night because our house was beyond 95 degrees inside. They told us they would... Read More
I believe this company is related to Statewide Warranty which went out of business. I know most of these companies like Statewide are a bunch of scams. I even did research on this company with BBB and they have no complaints. After they refused to replace my AC unit (which was covered) , I called there state where they are located and got nowhere as they are protected. I received a letter from Statewide with $300. refund. I paid $2800. for my new AC unit. Scams Scams, Scams!!
We had one of AHS' certified technician come out to look at the microwave in April, they found nothing. After continuing to have problems the next technician who looked at it in July discovered wires fused together and the appliance to be a fire hazard. This will be the second time an AHS certified technician either completely missed an issue or performed an installation incorrectly - and additional order, in relation to repairing our A/C unit was only necessary because the technician called to fix the furnace installed wiring incorrectly. Was told the service fee still applied because each case was a separate work order. If you enjoy paying multiple times to get the same issue fixed, AHS... Read More
Absolutely HORRIBLE!!! I had their coverage more than 10 years ago and then they were great. Recently moved into a new home and got new coverage thru AHS. After about a month and a half our refrigerator went out, we called and made a claim. They were wanting us to wait 3 days just to get a technician out! This is a REFRIGERATOR people.. a basic necessity! After much complaining they did get somebody out the next day. He determined that it was a goner and that we would need a new one. The tech was great, he let us eavesdrop on the conversation with AHS.. it was like pulling teeth to get them to agree to replace it. Now they want us to wait FOUR DAYS?!?! Again.. this is a... Read More
The service is getting worse over time and the rates are always increasing after service visits. And talking about service, all that is done by AHS is to make sure that the bare minimum is done to get the appliance working, without any care or will on their part to do any necessary replacement!! Even in cases where the servicing company expresses concerns to the client (and back to AHS) about danger of fire! Case in Point: recently we had service done on our dryer for (at least) the third time when the need for replacement became clear due to earlier damaged electric wires. The technician did his job taking care of the noise problem we had reported (caused by some loose metal pieces... Read More
Impossible to get them on the phone without at least an hour for automated questions and dropped calls. Unable to log in, doesn't recognize my contract number. Tried 3 times to correct their incorrect info on our account, address, etc. VERY terrible customer service.
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
