American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I dont understand their high rating..my granddaughter hot water heater broke..this is a family of five..their response to her call is "this is not urgent"..when the repairman came out he said it needs a part..more days delay..then a call saying "we cant find the part" the water heater is only 3 years old...terrible service!! My nephew has had similar experiences...very poor service and will not use them again
I would not recommend American Home Shield to any consumer looking to protect the appliances in your home with a reparable, dependable, and consumer-oriented home warranty. The company's service is beyond the level of failure to a person in need. I expected when purchasing the home warranty that I was protecting my home. However, not one time when I really needed AHS was the company able to fix the appliance as they should. The companies that AHS contract with are subpar. My final straw is holding for customer service over 3 hours on today because AHS representatives refused to allow me to speak with a supervisor regarding my issue. The company should be closed immediately.
You have to fight for every thing to be fixed and the repair person will say, yup you need a new washer. You are waiting for your new washer, so you call AHS, they say, oh no we can fix it with parts? I'm like, what? That's not what the repair guy said who was here? Then it always eventually ends up to what the repair guy says,.but after four visits and six weeks with no washer...poor customer service
Very disappointed with Customer Service and billing. I have been on the phone for 1 hour and 25 minutes and transferred multiple times after asking twice to speak with a supervisor. Simple as requesting a credit ! Which according to Customer Service, cannot be done. Very frustrating.
AHS assigned a terrible vendor to fix my refrigerator. (Appliance Repair Experts) Took them almost 2 months to order a part. Vendor will change date of in 4 occasions. When I called AHS to complained they will side with vendor and said I had to give them a chance to fix it. 2 months without a fridge in the desert. I have an older mother and a surgery myself without food, we had to go out to eat daily. I was shocked company will not protect their customers from unprofessional vendors. Technicians were rude and unprofessional. They wouldn't even put back the fridge where it belonged.
I am so dissatisfied with AHS. I have spent 3 weeks and hours and hours of my personal time on the phone with them to get my water heater replaced. I still have a broken water heater. The technician refused to come to my home to install the water heater unless I pay in $850 in advance for modifications that have already been done. NO, I am not paying $850 for $50 in parts and 1 hour worth of time. The technician and AHS have said, 1- AHS does not reimburse the technicians enough to cover the cost of the replacement of the water heater and that they make their money off of the modifications, 2 - The technician offered that a cash out offer. Beware! It took the "cash out" team over a... Read More
i have had AHS for a long time. Generally they are OK. But this time my dryer problem has been going on for more than a month and they have assigned me a company which is very inefficient so this time they get a D
Horrible customer service. If the technicians they send fix your problem, you have no problem, however, if they send someone who doesn't want to fix it, they will deny any and all coverage. We had a clogged sink: they sent a technician who couldn't fix it after an hour, so he left, saying in his report: Sink clogged, couldn't clear line. We called to request another technician. They sent another, who stayed for a whole 10 minutes before saying the same thing. 5 weeks later, talking to multiple representatives, they claimed about 20 things that they wouldn't cover (all things that were clearly in the contract that they covered), and completely refused to fix the issue. "Handyman" relative... Read More
My experience with AHS this past year has been horrible. Now to add insult to injury, I received a premium renewal notice which reflects a 15% increase over last year ($600), and a whopping 100% over the initial $315 when I enrolled in 2014! When I called to cancel today, I was told the cancellation department couldn't handle my call today, but my request would be submitted. Unbelieveable!!
This company uses extremely deceptive practices. The intentionally prevent you from being able to communicate with the same person twice - and are quick to provide you with blanket statements about how they don't cover things. Moreover, note their contact states they cover things like plumbing and electricity, but then note that another part of their contract states that they are not responsible for access to covered items. That means that anything behind walls - which electricity and plumbing inherently - are not covered... because you would, apparently have to knock down drywall/walls to provide the servicer access before they will even look at the affected item. They sent a far... Read More
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- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
