American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I requested repair from my pool equipment In late December , but still on March 22nd the problem has not been solved. Despite I called both the contractor and American Home Shield several times, the only response I got was that I need to keep waiting.
Beware of AHS, the contractors they used are not good as they promised, and if anything goes wrong , AHS does not stand on your side.
A.M.S. Is a fantastic policy. We move in our July 2017. We had several problems. Not one issue at all to get service or replacement items. We had the policy when we purchased our home. We are so satisfied we renewed another year. I check their competitors. American Home Shield is the only to get.
I had a plumbing issue that was leaking through the ceiling. I explained the urgency and was told I was put on a 4 hr response watch. Long story short, I never got assigned a plumber and when I called back they said their was no one in my area. Then they finally assign me one and come to find out that place doesn't service my area. You guys finally find one but they are on some ridiculous hold and don't come off the hold list until midnight. Which bled into the weekend. And guess what, you don't do over the weekend or emergency calls. Oh and you don't cover secondary damage. So that makes you useless!
The contractor solved my plumbing problem so great. But it was not covered by warranty. The contract says plumbing but they need to be more specific.
Charged me $75 to come out and fix two gas pipes that were leaking, but frankly, the tech couldn’t retape the 6 others that were taped incorrectly because they are ‘not broken.’ For $100, I could’ve gotten a handyman to do them all with a lot less hassle. Not likely to renew.
This company is a joke. They take forever to reply. Most of the customer service specialist are rude.
you have to be kidding- they are the biggest scam with noovice contractors- your survey has no credibility.
Good, quick solution. The technician identified and solved the AC problem in less than 30 minutes. He was friendly and even offered some additional tips for future maintenance. I had requested service late the prior night, and the vendor called me early the next morning to schedule the appointment, which was a few hours later. Very satisfied with this service.
The service person they sent for my issue was on time very professional got the job done in a in a quick Manner and have not had any problems since so I greatly appreciate American Home Shield.
Only use this company if you have lots of time on your hands. Long telephone wait times, days before you hear from a repair company. I’m currently on month 3 with no working dryer. They offered a payout instead of repair, but I pay for their service - so I’ll wait patiently for 3-6 weeks until my part comes in.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
