American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Service request take more than a day to schedule and days or even a week to actually get service. I basically went without a working dishwasher for a year—- multiple requests, long waits, one provider told me my dishwasher was unrepairable then quit the home warrantycompany and neither the provider or the home warranty company let me know. Luckily I followed up 1 day short of my deadline to keep the repair request active. 1 year after first dishwasher request for service, it is finally deemed unrepairable. Replacement process is now in the 2nd week... New dishwasher has not yet arrived and I am told after I get it installed and provide all my receipts, I might get reimbursed in... Read More
The technicians are very professional. They are answered my questions detailing about my repair, how long get repair, what is needed. If only the technician has part on hand there is less time traveled from A to B repairing a customer problem. Still, I'm glad using the American Home Shield. Never know what is could break down in my home.
American Home Shield Home Warranty has changed a payment policy to one that has a negative connotation. After my account was debited $100 for a cancelled service call - I adjusted my payment plan from automatic to monthly. The monthly plan was changed to quarterly payments without having the option of selecting MY choice. As a paying customer I am in charge of my money. Ms. Shakera could not articulate nor understand my concern. The only option given to me was pay quarterly or cancel program! Have you grown too fast for great customer relations. Dr. L.
My last experience with AHS/ASA has been an absolute nightmare! DO NOT PAY THEM TO COVER YOU APPLIANCES! I have spent over 3 hours on the phone trying to get my issue resolved encountering 3 calls greater then 45 minutes, a hold time of greater then 45 minutes, a rude individual and consistent finger pointing and every department telling me it is another departments issue! I have been over 3 weeks without a refrigerator for my family and I still can not get the issue resolved. I am so DISGUSTED and frustrated, I will be canceling my service and would not recommend obtaining there services!!!!
It sometimes takes a few tries to get connected to a repair service that actually services our icemaker, but AHS always has stuck with us until it gets fixed.
Two hours on hold, for customer OR service technician, waiting to speak to a rep is unacceptable.
i found it very difficult to talk to an agent, waited 4hrs+ to talk to somebody and to top it all I was cut off.
I have had AHS for years. I would recommend them as a home warranty except when it comes to HVAC issues. They need a lot of work in working with customers and there repair people in that area.
The service was great, timely, and very professional. The technician did a tremendous job!
This company has always sent good, responsible and capable people. I strongly recommend them.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
