American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I am keeping AHS only because my warranty does not run out until next year. The are impossible to get a hold of and when online they ask you if you want to pay after they take the money right away. This business has gone from excellent to simply mediocre. I am looking into other plans. They keep you on the phone waiting for over an hour and act like THEY are doing me a favor. NO thank you unless you change . The people they use are useless, the companies do not seem to care. This has changed dramatically in the last several years so here is your chance to do better! Believe me you are doing me no favors.
Sent out a horrible vendor to repair our heat pump. Vendor said it was a power surge and AHS denied our repair claim. I called Florida power and light to determine if we had whole home surge protection. We do. They came out and determined there was NO surge. After 10 days with no heat, AMS upon my insistence sent out NICE air. They quickly debunked a power surge and found a faulty blower fan. It was a nightmare getting AHS to listen to me and take care of the problem. I received a denial voicemail within 14 hours, and at took them a week to send out a reliable new vendor to our home. I’m still getting emails about a past due $75 deductible fee that was paid the moment they send out the... Read More
Have always had outstanding customer service and no difficulty in receiving services
I have called several times for service and I receive quick service and regular updates about the scheduled service. When I had a problem the employees of American Home Shield were helpful and worked to resolve the issue.
Service is always slow, I have to wait on hold for over 30 minutes to an hour just speak to customer service, and more than once the companies they have sent we’re horrible and they kept using these companies despite multiple compaints from us.
If you enjoy long hold-times spent waiting on the phone only to have the agent answer, tell you "her system is down" transfer you to another agent, who simply drops the call, and a Home Warranty company that is unresponsive, moves at a glacial pace, and will attempt to get out of fixing anything by using every trick in the book-then American Home Shield is for you.
Customer service is horrible. I have been trying to resolve a plumbing issue since September of last year. The vendor, JUST PLUMBING, says they will call me with updates but never do. AHS representatives tell me they will call back with followup information, but do not. This is the worst plumber I have ever dealt with and AHS's customer service is terrible. I have waited up to 2 hours on the phone for them to answer. They also owe me $75.00 for an over billing I have never received.
We have used our warranty on several occasions. From A/C work to Dryer repair. We have always spoken with wonderful reps and the repairs are done quickly. We personal feel like the warranty cost has paid for it self and was well worth it.
Very easy to report and get appropriate repair info for problem. Had a "diiferent" warrantee company prior to AHS, NO COMPARISON! Would highly recomend AHS to anyone.
Heater went out and American Home Shield had someone out immediately. They did a great job and even came back to make sure everything was working great. Thank you AHS.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
