American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
I have had AHS policies for close to thirty years and have found that as the years pass the service deteriorates by leaps and bounds. My most recent experience is typical of the way it has been for the past several years. I called in an air conditioning order for a place in south Florida that is a rental property. American Home Shield sent a repair person who claimed it would take at least six weeks to get the standard part to repair the central a/c system. The contractor insisted that they had checked with every distributor for York Air Conditioners in Broward, Palm Beach and Miami/Dade Counties in search of the part. The contractor insisted that they had contacted the manufacturer,... Read More
I gave AHS (American Home Shield) a maximum of only two stars for SEVERAL reasons: 1. We had to use AHS the first time to repair our KitchenAid refrigerator ice maker on September 11, 2017. AHS sent out a contractor (AT APPLIANCE) who came out FIVE (5) times and replaced three components (ice sensor, two wire harnesses which were not the problem). These five home calls to fix our ice maker took a span over two months and DID NOT FIX THE PROBLEM. AHS had to resend another contractor in November 2017 to finish the job. Lake Appliance finally replaced the part (which took another 6 weeks since the part had to be ordered). You would think AHS would have competent contractors to fix & repair... Read More
I’m not sure these excellent ratings are coming from, but every time I call them about a system it’s not covered. Like my trash compactor, they said that’s not covered yet above you claim it is. The icemaker in the refrigerator, they said that’s not covered. Even though it is a part of the refrigerator. So on and so forth. It seems every time we call them, the effect that item is not covered under the warranty . Also many other companies they send out milk you by doing shoddy repairs and then I has to be redone just as the 90 day warranty expires, creating a situation where you have to pay the co-pay again.
Charged twice company will not listen on water heater it took a handyman and three trips From an electrician who fixed wrong thing to finally figure out it was the thermostat and I've been a customer for years and never had a claim but now they want to ruin my credit for $125 second charge after I was told there would be one charge to fix the heater and customer service rude. The electrician even put a circuit breaker on the heat pump instead of the heater. Handyman said nothing wrong with heater I had no hot water from before Christmas to after New Year and was simple thermostat. I AM A Complaining 77 Year OLd On fixed Income My Money is Valuable
I'm so glad I signed up with AHS about 15 years ago. I've never had a problem with their service. I am a widow and cannot afford to buy new appliances. I'm just hoping they don't keep going up with their monthly amount, or the service fee, especially since their corporate taxes were reduced. Good job AHS!
The service people they use are very good and timely. American Home Shield is damn near impossible to deal with. I’d give them 1 star but I don’t want the tech to get the 1 star, only the warranty people. Took me almost 6 weeks for them to finally replace my dishwasher after they closed my repair case even though it wasn’t repairable. Again the techs are a 5, AHW is a 1 - and to boot I emailed 2 times specifically asking for a phone call and never got one.
This company is a scam. It is a hastle everytime you call. It never feels they are there to help you or serve you. Our last request for our AC has been ongoing 6 months now. They act like our appliances we added in 2015 were never covered. They do not allow you to speak with a manager or supervisor. This is beyond absurd. I cannot imagine continuing with this company.
Garage door springs broke called AHS with claim, contractor called and scheduled an apt for the next day, all parts and labor was covered and repair was done within 48 hrs and only paid the $75 service fee.
I have never seen such a scam. My oven has been broken for a month. Sears repair came out and said it needed new parts--$900 of parts for a 15-year old stove. For the last week I have been trying to get an answer about a cash out, since the part they sent to repair it was refurbished and it was defective. I have spoken with 6 customer service people. One of them told me I couldn't have the cash out option unless the technician put it in their report. 4 of them said I could have cash out and they had put the request in. By call #4 I was asking for a supervisor. I was told no supervisors were available, the first time I was told they were in a meeting. The second time I was told... Read More
They left you on hold for an average of 2hours every time I called. They sent out incompetent service workmen. I ended up calling out a company of my own that did the job right the first time. I am sure I would not use this company ever again
139 of visitors
selected this partner
selected this partner
139 of visitors selected this partner
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
