American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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All my experiences so far have been excellent- customer service, timeliness, and hassle free.
The warranty company is great, make sure you know what is covered in your policy though.... also make sure to check out the company they have coming out for service.....i finally had to tell them do not send anyone out from this one plumbing company ever again....
This company has won the award for having the worst customer service in the world. I have been waiting on a part for my dishwasher since January 22. It is now 2/24. It is impossible to speak with a supervisor. No one knows anything. I think all of the customer service agents have degrees in RUDENESS. No supervisor is ever available and will NEVER return any calls. They sent D&J appliances out to repair the dishwasher(this company is awful) if anyone ever needs service please refuse this company. The wrong part was set twice. The tech said it was AHS they said it was the tech. Anyway this entire ordeal has been mental draining and very time consuming. All in all please have... Read More
Service is excellent, though not always timely. I have a older furnace and it often takes the selected service provider inordinate time to procure parts. i.e. four days and the outside temperature is below freezing. Provider would prefer to replace the unit but their hands are tied by AHS
Professional, prompt and doesn’t give up til job is done.
There was a turn around time of over a week for a technician to diagnose why my heater was not working in the middle of winter. The technician then said the reason was the Chimney was clogged, which was not covered by the warranty. He said he could fix it for me out of pocket, but it would cost at least $1,000. Because that sounded insane, I called the highest reviewed AC and Heat technician on Yelp. The technician I found on yelp said it had nothing to do with the chimney, and replaced a part for around $500. The heat has worked all winter long since then. When I asked AHS to reimburse me, they said they would have to send a technician to verify it was indeed working. So they sent one,... Read More
Slow to moderate responses for service calls 1 took a couple of days the other took a month
Long hold times, slow dispatch and all terms and exceptions were not disclosed upfront. Classic bait and switch.
I have had American Home Shield Warranty since 2002. I was pleased with them until June 2017. My AC started leaking. AHS paid $375 for a new evaporator coil and I paid over $1100 dollars to bring it up to code and $65 a pound for coolant. Six months later my water heater busted and my co-pay came $812, I had already paid $100 for the service call. Charges include $100 for a permit, $122 for a drain pan, $65 to dispose of old water heater, $175 for electrical modifications, $175 water modifications, and $175 T &P modifications. When I complained AHS I was told that I could take a buy out if I liked of $476.18. This would cover the cost of a new water heater, disposing of the... Read More
Fast repair service scheduled. Long wait time on phone for customer service help. Recent needed my stove replaced and was offered an extremely low price to repurchase. Offered 400.00 replacement for a 6 burner two oven grill top Jenn-air stove which cost thousands. Refrigerator needed repair which took over 1 month to receive parts. Over all better than nothing.
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Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
