American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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We have had American Home Shield warranties for several years. The service we have received is beyond expectation and professionally managed. Every claim we have had was handlednto our complete satisfaction.
In all fairness we have been pleased with ahs until our last repair which was a dishwasher and it took 3 months to get it repaired, we went through all the holidays with no dishwasher, and blamed it on Mr Appliance and Mr Appliance blamed it on Ahs, I honestly don’t know whose issue it was but I know I had to call someone every week to keep things moving and it still took 3 months. I did not renew my contract with and due to this fiasco.
The worst Will be on hold for long time. Inept contractors. Customer
Service puts you off to keep monthly billing.
Don’t use this company
Really horrible vendors who have left the job incomplete and never called back. All That's happened is I lost $100. It takes an hour to get connected with an agent and online support is even worse. What a miserable waste of time.
Update to my review from 2/14/2018. I'm grudgingly putting in a positive review so that the two average out to 2.5 stars (which is about fair in my view). After raising all kinds of trouble on social media pertaining to my oil furnace repair situation, I received a call from AHS resolutions department. They have agreed to one of my requests which was to send another company to provide a repair estimate. Sure enough, the new quote was almost $1800 of dollars less than the original out-of-pocket expense. The new company could not have been nicer, answered all of my questions, and did the replacement in record time. So while I still had a sizable out-of-pocket expense, it was about 1/3... Read More
It's good to have a home warranty but be informed. They only cover systems inside the house. For example the water shut off faucet was leaking and it was not covered. My biggest complaint with this company is if you need to talk to a person for a recall or to request a contractor or request a specific contractor not be sent to your home again or talk to them for any other reason the wait time can be up to an hour. They do not have a call back system in place like any other company with long wait times. This seems to be to discourage you from trying to talk to a person however sometimes it can not be avoided. VERY irritating. Also if a contractor has been sent to your house over and over... Read More
1. Call waiting time is too long. It’s always more than 30 minutes.
2. There is no explanation about second opinion request anywhere in the website. I would’ve had to spend a lot of money on the repair even though I have a warranty, and the problem I had was supposed to be covered by it.
3. And it looks like not all staff know about the second opinion well, which is unprofessional.
4. Thanks to the second opinion, the repair was done very quickly. However, I kept getting bills for a month by mistake. And the website update is so slow for the wrong bill.
5. All in all, general service is poor except the promptness of service request.
Water went out and it took 3 days for someone to come out and fix it, it worked for a month and went out again, waited 5 days for the same company to come out again any said we need a new one, the old one cannot be repaired, the company these people sent out was rated "F" by the BBB. they American Home Shield does not check out the techs they sent they send to your home. I still do not have a water heater.
I have an AC that is old and needs to be replaced - called AWS, they sent out their contractor who was super helpful. However, since the AC isn't "broken" AWS won't cover AC replacement. I've called the 1800 number with no options for discuss this matter. Meanwhile, I've had the AC looked out by a 2nd party and they have shown me the damage on the AC, worn coils and discussed the potential liability given the extreme age of the AC. Not sure AHS has decent practices and definitely discourage people from using this company.
We have always had great services from AHS and their contractors . Highly recommend AHS. AHS has always been prompt taking care of us. A very grateful customer.
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- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
