American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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My last service request the heating contractor showed up late. I requested an appointment in the morning and they agreed between 9am and 12pm. The tech showed up at 2:15pm. He could not troubleshoot the issue because it had warmed up that day. He agreed to come back on a cold morning to troubleshoot the heat strips. I have not heard from them as of today.
Im very disappointed in your service right now, it is hard to reach a live rep.ihave had repair on a microwave/hood 3 times already! Your repair office has failed to call me for appt until finally i called them.as of right now im still waiting on a part,so disappointed right now in the wait time its been.i have been out of a microwave since feb 3.
My heating unit would not come on...so I requested service for it. Technician came out and found the problem was not with the unit...but a breaker had gone bad. He promised to call in the problem to AHS right away to send an electrician out. He did not do so and I had to call AHS and stay on hold for 20 minutes. The agent put me on hold several times trying to reach the heating company that came out. Nothing had been done and I then got disconnected. Called back a second time and stayed on hold again...this agent procedded to tell me that AHS could not find anyone to do the repair and then hung up on me. Called back a third time and stayed on hold around 30 minutes. The third agent... Read More
We were without an oven from Nov 27, 2017 to Feb 5, 2018. I understand there are contractors and sub contractors which sometimes makes it difficult to relay correct information down to the consumer. I believe some of these contractors are lazy and scammers. It took 4 contractors to finally have our oven up and running. Actually, the oven is a little deep than the cabinet since we could not get the same brand - it cost more. Anyway, there is a trend happening where you can't find decent help. The last contractor - appliances limited - was great. They came on the weekend and late evening due to my work schedule.
The plumber came out and said my faucet was freeze damage. The claim was denied. Upon further inspection I realized that the plumber was wrong. It was a poor solder by the prior home owner I believe. I don't know if that would be covered either. I spent 75 at home depot and fixed it myself.
We have been with them 25 yrs. sand we are mostly pleased with all they do..somethings take a little longer but all and all it’s a blessing to have them. We are seniors now. So all their help with keeping our home in great condition..I recommend them to all our family and friends they are well worth having your home covered by them.
Hard to make phone contact. Let me change that to do not bother to try unless you are willing to wait on hold for a time longer than I am. I never got through. E mail works
We needed our washer replaced and had a technician out to see it within a day of calling in our request. Once we chose a payout, it was processed a day later and payment arrived within ten business days. We are pleased with the speed of service.
American home shield is great. The technician was professional and courteous and fixed my problem!
Horrible customer service. I am shocked that you are still in business! I am still waiting for my dishwasher to be replaced and it is sitting in a warehouse because the delivery guys said they are not plumbers and upon leaving my home they told me they would hold my dishwasher in their warehouse for 10 days and good luck. THAT'S IT! Then NOTHING from the company 48 hours later. Now I am being told I need to pay ANOTHER $125 trade fee for a plumber. No communication from AHS at all!
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
