American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Quite simply, AHS is a fraud. They take your money and then refuse to help you. They send unlicensed "contractors" to do sub-par work and leave customers without heat, water and other essentials. Wait times on hold for TWO HOURS or more, then they hang up on you when you complain. No email addresses or any other way to communicate with them. They delete negative comments and give a false impression that their customers are happy. THIS IS A TERRIBLE COMPANY< DO NOT DO BUSINESS WITH THEM
My heat (split package unit) went out on 12/28/17. It is now 2/14/18 and I’m huddled around a space heater in my living room, still without heat. The bigger issue I have is with the contractor that AHS sent to my house, who has proven inept at best. I’ve spent hours waiting on the phone for a live person hoping to prod them along to correctly and completely diagnose the problem and then bring the proper equipment for the repair. Things may have been better if AHS actually took ownership of the issue considering it is their contractor, instead they act as though they are nothing more than a middle man pushing papers through the system. Maybe I’ll take the monthly payments I give them and... Read More
AHS service has deteriorated to the point that after 20 years I have cancelled my contract and will never use them again. After AHS was bought out by ServiceMaster they became worthless. Hold times average 45 minutes. The call center people are poorly trained and there never seems to be a knowledgeable supervisor available. My last 2 service calls took more than 3 weeks to resolve issues and were not handled until I contacted executive relations. Both of them cost me money. AHS claims to replace old appliances but they will only approve band-aid repairs until your system falls apart. My hot water heater was repaired 3 times in one year and each time I was without hot water for... Read More
I have had my water heater break down. It is 20 years old. When the service man came, a he found was the heating element needed replacement. I was so relieved. Next my air condition was giving me problems. The repairman was here about 4 times in two month. The unit was 19 years old. The day before I went on a trip, they put on a complete new unit. I was so grateful!!! I have relied on American Home Shield for a while. I've never been disappointed on the service people they have sent.
They have always covered the items needing repair. However we have had to make repeated calls to keep the process going. Had we not made these calls I have no doubt we would still be waiting for resolution. Living in a rural area is a challenge For them because they don’t have many vendors able and willing to work with them. We have heard from the vendors that the main reason they don’t like working with AHS is that AHS is very delinquent in reimbursing them for their work. To the point where some have dropped that relationship. Also I regards to the multiple phone calls we have made to AHS to obtain updates etc. we have been on hold for as long as 2 hours. On average the hold time... Read More
My only complaint is the wait time when trying to get someone to answer your telephone call! I waited once for ONE HOUR and FIFTY-FIVE minutes!!! Another time was ONE HOUR and SIXTEEN minutes!!! The electric company was fantastic! He said that he would come at a certain time; couldn't make it and told me he would be later and came and finished the job in a timely manner! He was friendly and courteous!!
Not telling people anything they don't already know, but here's how AHS scam works when it comes to expensive repairs (e.g. a furnace): Replacing a furnace costs $4500 in my area. AHS only reimburses the contractor $1200 or so. The contractor has to make up the difference (they are a small business, after all), so they charge the customer the remaining $3300 for "ductwork modification," "fuel line modification," or other items that the AHS contract specifically doesn't cover. The contractor gets paid, AHS gets away with paying 1/4 of the actual cost of repairs, and the customer is left holding the bag. Saner options like getting a different unit so that there are no modifications, etc.... Read More
Be warned the many, tiny loopholes in the American Home Shield Warranty. For example, while repairs are covered, access is not. AKA I am supposed to lift the dryer off my stackable washer/dryer so they only have to pay one repair person instead of two. To me that is completely unreasonable. The repair person said he was happy to send a two person team, but AHS said they won't pay for that. Basically have thrown my money away on this. I'm cancelling today.
whirlpool washing machine needed replacement. it was replaced with a GE washer not a whirlpool and took over a week to be replaced.
AHS had been Great. I have used them for 10 years and they always respond to my request and the service has been excellent.
Frances Stewart
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
