American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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This is the worst service I have ever had! They do not respond to messages on FB, and their phone time wait is horribly long! They keep giving me a different excuse for why they have not paid, and have now denied the claim for false reasons! How can I get them to resolve this claim... their negative review rate on the BBB site is 96%!!
As a new homeowner I purchased a home warranty so that I could feel a sense of security. I wanted a tool that would enable me not only to save money but most importantly to deal with reputable companies because there is a certain automatic vulnerability when you need a repair of any sort. I'm dissatisfied with American Home Shield because I feel they fail to protect me as their client by not better scrutinizing the practices of their repair contractors. I have had multiple encounters with their contractors and thus far it is always been a an additional stress to protect myself from being overcharged or fighting about work that is done poorly. American Home Shield falls short in meeting... Read More
The way you all took out my payment from my checking account without is WRONG! I had to pay $300 in overdraft fees and y’all didn’t care. I think it was wrong and illegal
The AHS service was outstanding! The only criticism I have is regarding the delivery of the dishwasher that was replaced. The company that delivered and was supposed to install the new dishwasher, Barlow Delivery, was below par. First they placed the new dishwasher in the carport and attempted to leave without installing it. When a quarter inch sliver of wood in the top right hand corner of the cabinet prevented a small corner of the plastic shroud of the dishwasher to fit easily, they walked away and told my renter that American Home Shield had to be called again for another service call. My renter called me, I went to the house, cut a quarter inch notch in the shroud and slid the... Read More
STAY AWAY FROM American Home Shield! They sent out 3 low rated HVAC Companies from May 2017 to August 2017 and they NEVER FIXED it and just nad-aided it with repairs that never made it work right. Finally replaced air handler motor - miswired it and unit froze up solid and THEN develops a coolant leak not covered. They send someone out that leaves unit patched up but not working until a catastrophic failure caused by improper repair. They won't put any estimates in writing and estimates from companies they sent out don't leave any paperwork and won't put anything in writing and AHS won't put in writing the quote for repairs but want first over $1200 and then just over $800 - hundreds for... Read More
AHS has been the company I refer for every real estate transaction for both myself and office. That will be changing after a recent experience I had with them. My AC stopped working and theybsent someone out to fix it. The company that came to the house did not have the part. They said a week and then after that week said 2 weeks. This is in Phoenix, AZ while temps outside were 100+. I called AHS and they offered cash in lieu of service. They told me I can have someone come out and they will pay for the service. I used an AC guy that we always use and is very trusted. He found an additional problem of why the motor went out. The receipt was sent to AHS several times, and mostly they would... Read More
The worst home warranty company ever. Run, do not believe the lies. I have been with this company for 6 years. My water heater went out. It took 3 days for a service man to come out. He stated my portion will be 487.00 plus I paid 75.00 service charge. I pay 900.00 a year x 6 years. I have paid this company 5,400.00 over a period of 6 years and they not even reimbursing me enough money to pay for the water heater and nothing on the installation. I told them I will take the cash pay out and they said someone will be calling me to explain how it works and no one called. I contacted the warranty company today and they told me I will only get up to 429.00 when I submit the invoice.... Read More
I filed a claim before Christmas on my cookstove. It is the middle of February and nothing has been done about it yet. You cant find anyone in my area that works on Frigidaires so you do nothing. But you dont take it off my list and refund me the money Ive paid for warrenting it for 4 years. And then at the first of the year you go up on the premium. Everytime I call to talk to a superviser, no one is available and are suppose to call me back within 48 hours but never return my call!
Stay away from this company if you can. They do not honor their commitments. I had a toilet crack and leak, the plumbing company they sent out did not file the proper report to give e a credit towards a new toilet. In fat the technician sent out quit and no report was filed after I had been charged the $75. service charge. Many hours on the phone just trying to get y credit for a new toilet , and I finally had to just give up ad pay for it all myself. They are terrible to deal with and extremely uncooperative.
I became so disappointed with that service, workers that come to fix things in the house try to avoid fixing them giving some weird explanations but they are very good in taking money.
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
