American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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We contacted you (after waiting over a hour on hold)before AHS us to repair man being sent out. We were told on phone and via chat yes garage spring was covered. For you to contact repair company after they sat on hold another hour that it was not. I am yet again sitting on hold to get issue resolved. Mean while my husband has contact the attorney general in my state and companies!!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Amy, We would like to contact you concerning the issue that you have made us aware of. Please send your contract number or property address and phone number to us by emailing us at social@ahslink.com, "attention consumers advocate" and we will be in contact with you. Thanks
This is the worst Company to do business with. Do not buy their service. Had 06 contracts, and had one service for A/C, cost me big out of pocket. I sold a house and they wanted me to pay an early termination fee. I did canceled out 05 contracts for poor customer service and plan is out to help shady contractors. One home A/C replacement was going to cost me $1200.00 out of pocket plus the yearly contract for $350.00. Stay far from AMERICAN HOME SHIELD.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Vincent, I am sorry to hear that you are not pleased with your services. We would like to follow up with you regarding your concerns. If you can provide your contract number or property address and phone number to us by emailing us at social@ahslink.com, "attention consumers advocate" we will assign a representative to follow up with you. Thanks
SCAM SCAM SCAM. Twice they've sent people unqualified to work on the appliance in question. Said they would not charge me and then they did TWO WEEKS LATER when I was less likely to notice. After a half hour on the phone, they said they will reimburse me in 2 weeks. I'm white-hot with anger.
It's a worthless plan as it won't reimburse for emergency repairs and god knows, you're not going to get quick service through them. It has taken me between 30 minutes to AN HOUR to reach someone by phone.
Save your money. You'd be better off buying lottery tickets with the money they charge for a warranty.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Patricia, Please send us your contact information by email to social@ahslink.com," attention consumers advocate" and we will be in touch with you. Thanks
they are terrible! 50 minutes on hold for customer service! 2 weeks to repair a clothing dryer!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Jan, My apologies for the extreme wait time. We would like to reach out to you regarding your concerns. If you can provide your contact information to us by email to social@ahslink.com, "attention consumers advocate" we will follow up with you, as soon as possible. Thanks
HORRIBLE COMPANY - THEY NEED TO BE REPORTED TO THE BBB - THERE SHOULD BE A 'CLASS ACTION SUIT' ...... HAVE THIS COMPANY DISSOLVED! THEY DO NOT RESPOND TO EMAILS, YOU HAVE TO WAIT FOR A MINIMUM OF ONE HOUR AND THEN NO ONE ANSWERS . . .SO YOU WAIT ALL THAT TIME - WASTING YOUR TIME FOR THESE IDIOTS!!! IF YOU HAVE ANY PROBLEM WITH A FURNACE OR AIR CONDITIONER GOING OUT . . . GOOD LUCK BECAUSE YOUR NAME & PHONE NUMBER THEN MUST BE PUT INTO A 'SEPARATE CATEGORY' AND YOU ARE BASICALLY NEGLECTED FOR ALL FUTURE CALLS. AHS WANTS NOTHING TO DO WITH YOU AND THEY THEN HOPE YOU CANCEL SO THEY ARE NO LONGER RESPONSIBLE TO REPAIR YOUR APPLIANCE OR WHATEVER!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Harold, I am sorry to hear about the issues that you have experienced with your services. We will like to reach out to you concerning your experience. If you can provide your contract number or property address and phone number to us by emailing social@ahslink.com, "attention consumers advocate" we will be in touch with you. Thanks
my heater stopped working on nov 30th. i called AHS. the tech came out on dec 2 and replaced a safety switch which is like a fuse. when it blows it indicates the furnace is overheating. they did not look for the reason it blew. the next day it blew again. i called AHS again and the tech came out and again replaced the same part. it blew again within a few hours. i paid for a second opinion from a heating company. they said the heater was leaking and needs replacing. this opinion came from a professional who does NOT replace heaters, so he had no dog in the fight. i called AHS a third time after one hour+ on hold, and they said i could not schedule another appointment because they had... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello William, We would like to look into this matter. If you can provide your contract number or property address and phone number to us by emailing social@ahslink.com, "attention consumers advocate", and we will be in contact with you. Thanks
American Home Shield is crap. Don't pay the premium (don't get AHS) and just pay for the cost of repairs yourself, with the best contractor and in a timely fashion.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sam, If you can provide us with your contact information by emailing social@ahslink.com, "attention consumers advocate," we will be happy to contact you to address any concerns that you have. Thanks
I have had nothing but horrible experiences with AHS. I have been a customer for 9 years now and will definitely be cancelling as soon as I research more companies. The contractors have been horrible. They don't show up for initial visit for at least a week out and many occasions it's been over two weeks. When they do show up they never fix the appliance the same day. Every contractor has had to order a part which has taken as little as 1 month to come in and as long as 2 1/2 months. I have had my refrigerator serviced 3 times, stone once, microwave once and washer dryer twice. Every time my experience has been the same. One contractor had the nerve to tell me after I waited over a... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Tamekia, I apologize for the inconvenience that this matter has caused and would like to reach out to you regarding this issue. Please send us your contract number or property address and phone number via email to social@ahslink.com, "attention consumers advocate" and we will be in touch with you. Thanks
Every time I called I have to wait about an hour
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Alex, My apologies for the extreme wait time. I would like to reach out to you regarding your concerns. Please send your contact information to us by emailling social@ahslink.com, "attention consumers advocate" and we will be in touch with you. Thanks
After reading all of the negative comments below I really feel the same way that everyone else does. My A/C has been out since October and they still have not fix it. The first contractor came out three times and what was not covered was $1500 from my pocket. For some reason in Georgia is has been unseasonable hot and when I turned the air on again it still was cooling, so I called again (1 hour hold) and they sent someone else out, still leaking and wanted to change me $70 to get it running. I am actually on hold with them now, probably going to change companies.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Tina, We would like to look into this matter, please send your account number or property address and phone number to us by emailing social@ahslink.com "attention consumers advocate" and we will be in contact with you regarding your concerns. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
