American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I Gee AWFUL SERVICE!!!!!! I have never had such a negative experience!! I was wondering if this was a legitimate company. My heat went out, called to report the problem and told that wait time was 1 hour. After waiting, and given a service person, I waited all day waiting for him to show, finally I called him. He told me that I wasn't in his serving area, and that AHS said they would call me. No one never contacted me. Called back, waiting another hour, then told that my order was in cue waiting to locate a technician. I asked for a supervisor, was told it would be 24 hrs, which I never received a call from. My heat went out on Sunday and I was assigned a service person on... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Inez, I am sorry to hear about the issue that you have made us aware of. We would like to reach out to you regarding your concerns. If you can provide your contract number or property address and phone number to us by emailing social@ahslink.com, "attention consumers advocate", we will be in touch with you. Thanks
Your service is horrific, I am putting in a dispute with my credit card service because I have tried to contact you for over one month and complain about your service, Hold times are ovr 2 hrs and no one picks up. Put in request to fix my stove and was told it would take 3 weeks to look at, So I cancelled this request and had someone come out the same day for 69 dollars and purchased my own stove. You have no email address and the only way to contact you is by phone. I have been on line for hours and finally found this platform.
Cancel my contract immediately, 54 cypress bridge place , bear Delaware. Ypu have no idea how to do business
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello David, I am sorry to hear this and certainly apologize for the inconvenience. Please send us your contact information by emailing social@ahslink.com, "attention consumers advocate" and we will assign a representative to reach out to you. Thanks
There is now way that American Home Shield is a 10/10 company. The complaints against them and their vendors paint a vastly different picture. In fact the comments here are negative too. The vendors they choose for warranty repairs are hated too. The common theme is that the warranty work was denied due to a report from the vendor. I have caught several vendors falsifying reviews too. I documented at reviewfraud (dot)org too. I even found a fake review for AHS too. Twitter is filled with countless complaints of lack of service too.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, If you provide your contract number or full property address and phone number to us by emailing us at social@ahslink.com, "attention consumers advocate" and we will be in contact with you regarding your concerns. Thanks
Horrible. The worst company ever. Super weak customer service. All these excellent rates are fake. don't believe it. Don't waste your time and money.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sanaz, We would like to reach out to you concerning this matter. Please send your contract information to us via social@ahslink.com, "attention consumers advocate" and we will reach out to you regarding your concerns. Thanks
This company is terrible, wait time on the phone for customer service is 45 minutes to more than an hour and on top of that they tell you what to do and don't make note of it, keep away!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jean, My sincere apologies for the extreme wait time that you have experienced. We would like to follow up with you regarding your concerns. Please send your account number or full property address and phone number to us by emailing social@ahslink.com, "attention consumers advocate" and we will be in touch with you. Thanks
This company is terrible, wait time on the phone for customer service is 45 minutes to more than an hour and on top of that they tell you what to do and don't make note of it, keep away!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Jean, Please send us your contact information by emailing social@ahslink.com, "attention consumers advocate" and we will be in contact with you. Thanks
Laughable that American home shield is rated #1. First off every time you call ahs for a problem you are charged a 100 dollar fee. So if you call for a water heater that blew and needs replacement they charge you 100 dollars to send out a low rated company who tries to tell you that a 10 dollar piece of copper pipe is a modification and requires an additional 75 dollars for a part that is supposed to be covered in the install. Ahs agrees even though their policy states it covers all parts and labor. No modification just a replacement of a necessary connection to a water heater as per usual install requirements. Not to mention the technician they sent out stole the hot side connection hose... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We would like to reach out to you regarding your concerns with your services. Please provide us with your contract number or property address by emailing, social@ahslink.com, "attention consumers advocate" and we will be in contact with you. Thanks
I was surprised at their policy. I purchased a 3 year policy and immediately paid it in full for all years After 2 years I needed my first repair. I called them and was told the first three months of every anniversary, my benefits are reduced to $150 maximum. The technician that came to assess the repair, took the service fee and never came back to finish the job and did not return my calls. I contacted Home Shield and got no satisfaction. I got someone else to finish the job and now American Home shield refuses to reimburse me. I do not recommend this company at all.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, If you can provide us with your contract number or property address and phone number by emailing social@ahslink.com, "attention consumers advocate" and we will look into this matter and follow up with you. Thanks
Don't waste your time calling in to request service. Not only will you wait forever to talk to someone but they will tell you something is covered and then when the technician arrives he tells you it isn't covered. This has happened more than once. Calling AHS will waste a lot of your time.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Terry, I am sorry to hear about the experience you've had with your services. Please send us your information by email to social@ahslink.com, "attention consumers advocate" and we will be in touch with you. Thanks
Horrible company. I am really not sure how they are getting all these positive reviews. We have been using them for a few years, and have never had claims without issues. First, to reach them you have to be in the phone for an hour (no exaggeration). Then many of their contractors are worthless. The problem never gets fixed in one time. They try to delay the second visit so that it appears that a new ticket is required and we pay the deductible again. They charge the deductible before the visit so if the problem is not fixed you cannot get out. We are ready for a change now, I am going to find another agency and move.
Horrible experience with them.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Syed, I apologize for the issues that you have experienced with your services. If you can provide your contact information to us by emailing social@ahslink.com, "attention consumers advocate" we will be in touch with you. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
