American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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OMG, this is by far my very worst experience ever. How a company like this stays in business is beyond any common sense. American Home Shield is so awful, they should be in prison for fraud. They use the absolute worse contractors available. However I cant just blame the contractors for fudging numbers because AHS does NOT answer the phone. When they finally do, you wasted 2 hours of your time because the answer to all the questions you asked are "NO!"
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Michael, I am sorry to hear about the experience that you have had with your services. Please provide your contract number or property address and phone number to us via messenger, and we will be in contact with you regarding this matter. Thanks
Every single time I call with an issue, I have to hold on the phone for over an hour, just to find out that everything that breaks around here is not covered. When I signed on with this company a year ago, they told me everything above ground on my in ground pool was covered. The pool man, tropical pools, is horrible to work with. He expects me to do all the trouble shooting before he comes out. If i could do that i wouldn’t need him. I absolutely dread when something on the pool breaks. I have had to use their plumber. Same thing. They just want to come out, say it’s not covered and collect a hundred bucks. 5 stars?? I cant say even 3 stars
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Diane, I am sorry to hear about the issues that you have experienced with your services. We would like to contact you regarding the concerns that you have made us aware of. Please provide your account number or property address and phone number to us via emailing social@ahslink.com "attention consumers advocate" and we will be in contact with you. Thanks
American Home Shield refused to provide a written quote until I gave them my credit card or checking account number. When I refused, they hung up! SCAM!!!!!!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Lindsie, I am sorry to hear about this experience that you have had with your services. If you can provide your contact information to us by emailing social@ahslink.com,and we will be in touch with your regarding this matter.
I WANT MY ACCOUNTS CANCELLED AND REFUNDED AND IM TIRED OF SITTING ON HOLD FOR HOURS TRYING TO DO THIS. I HAVE 4 ACCOUNTS. I have tried every which way to get a hold of your company to do this to NO RESPONSE. ADVICE TO ANYONE - DO NOT USE THEM! - no shows for contractors, NEVER pay in advance then they REALLY never show up...I have wasted a LOT of money and time on them. DO NOT USE
I keep calling and getting told my wait time on the phone is OVER AN HOUR to talk to customer service. They removed the ability to email them. I have tried social media to contact them and NO RESPONSE. Im starting to think they dont even really exist.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jessica, I am sorry to hear that you are requesting to cancel your services. Please provide your contract number or property address and phone number to us by emailing social@ahslink.com "Attention Consumers Advocate" and we will be in contact with you. Thanks
American Home Shield has been a nightmare. Just know that if you get service and have to make a claim, allow 40 minutes to wait on the phone. If you want your situation elevated , if you're not happy with the way a representative is dealing with your situation, a lot of the time they will not give you a supervisor. You could have many, many companies coming to your house for one issue, and they still will not replace it. I did have my washing machine replaced after having to stay on top of them.. They do not seem to care. Their customer service is the absolute worst.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Quintina, Your feedback is important to us and we certainly regret the experience you've had with your services. We strive to provide excellent service to our customers and we sincerely apologize for the issues that you have made us aware of. If you have any future issues with your services please let us know by sending us your contract number or property address and phone number to us by emailing social@ahslink.com "attention consumers advocate" and we will be in contact with you. Thanks
Be careful!!! American Home Shield (AHS) doubled my premium without any explanations, even though I have been with AHS for more than 10 years. I am very frustrated that the way they treated the loyal customer.
PS
AHS also do not let me submit the negative comments by preventing me login!!!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Anita, We would like to reach out to you concerning this matter. Please send your contract number or property address and phone number to social@ahslink.com "attention consumers advocate" and we will follow up with you regarding this matter. Thanks
Add my name to the list of people who are frustrated with their lack of communication. They charged me $75 for a service call that I cancelled and there is no way to get in touch with them. No reply other than an automated twitter and facebook response and no phone contact with hold times beyond 30 minutes. I wonder how I can cancel other than stopping payment on my credit card which I am about to do.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Mike, Thanks for making us aware of this issue. If you can send us your contact information via email to social@ahslink.com "attention consumer affairs" we will reach out to you regarding your concerns. Thanks
This company is beyond terrible!!! I am done with them. Service person has been out three times since, Nov. 6th, and my dishwasher is still leaking. The dishwasher is 21 yrs old, it is obviously not fixable! It should be replaced. They guarantee replacement if the appliance is not able to be repaired. Another thing is that each time you call, you wait at least an hour or more before you get to talk to someone. AND, if the service person has to come back, you wait a week or so before they come back. I think that Ihave been patient enough. After three service calls, I am still without a properly functioning dishwasher! If you are wise Do Not purchase a service warranty from this... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Barb, We would like to reach out to you regarding this matter. We certainly apologize for the inconvenience that you have experienced and would like to look into this situation. Please provide your contract number or property address and phone number to us by emailing social@ahslink.com, "attention consumers advocate" and we will be in contact with you. Thanks
Don't bother if you would like good customer service. CANNOT get through to anyone on the phone without a looooong wait. I spent 30 minutes waiting for billing and then they told me they would transfer to someone else with my issue. Another 30 minutes. Do not expect them to reply through their e-mail system or postal mail. The WORST OF THE WORST in terms of customer service. Quite satisfied with American Home Warranty. Better rates and customer service.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
I apologize for the long wait time that you have experienced. Please provide us with your contract number or property address and phone number by email at social@ahslink.com, "attention consumers advocate" and we will be in touch with you. Thanks
AHS is a good Home Warranty Company but it has allowed certain Contract Vendors to give Company bad rep. I submitted Service on Microwave Range 11/14/17 and still hasn't been replaced or repaired as of 11/26/17. The Service time for this item is unbelievable and Customer Service hasn't been great with AHS.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Great feedback, Stephanie!. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
