American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Good Concept HORRIBLE product! Possibly the worst customer service I have ever experienced. I have left maybe 5 reviews in my life but could not let this one slide. Can you live without your hot water heater for 2 1/2 weeks? Can you live without your dishwasher for three months? Can you wait two weeks for a plumber who never returns your call? Can you hold for 45 minutes to over an hour every time you call for resolution? I have done everyone of those things and more!!! Not worth the money.....save it and repair yourself. You will loathe this company before you get one repair completed!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Rebecca, Your feedback is important to us and we appreciate the time you took to tell us about your service experience. We strive to provide an excellent service and regret the experience you've had. If you provide us with your contract number or property address and phone number by emailing us at social@ahslink.com, " attention consumers advocate", we will reach out to you regarding your concerns. Thanks
Can't believe the excellent rating AHS is showing!! It is the biggest mistake I ever made, signing with them. When I call for service, just to talk to a rep I have a half hour wait time. Took an entire morning just to make an appointment. Trying to cancel my contract was another nightmare! Paying $100 service fee is outrageous, just to fix a minor issue that took 5 min. to fix. DON'T DO IT, NOT WORTH IT!!!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Alice, I am sorry to hear about the unpleasant experience that you have had with your services. We would like to follow up with you regarding your service experience. If you can provide your contact information to us by emailing social@ahslink.com, "attention consumers advocate" we will assign a representative to reach out to you regarding this matter. Thanks
Horrible! Horrible! Horrible! After the contractor came to our home for plumbing leaks we heard nothing for three weeks. Made 3 different calls to AHS and waited over 40 minutes each time (today) to finally get in touch with someone who could help. Rude customer service. After the first call they told me that the contractor had never submitted information regarding our leaks to them. OKAY? I requested that we not have the same company return to our home. An hour later we receive an email saying that THE SAME COMPANY would be contacting us to set up a return visit to our home. Moments later we receive an email stating that the word had been completed and my bank account was... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Nico, We would like to reach out to you regarding the service experience that you have made us aware of. If you can provide us with your contract number or property address and phone number by emailing social@ahslink.com, "attention consumers advocate" and we will be in touch with you regarding this issue. Thanks
First of all the call wait time is over one hrs wait now who in there right mind would want to wait on a phone for over one hour listening to dumb music not even on speaker phone would I wait so I called and pressed number 4 which is other billing question and they helped me and it only took 15 mins on hold . Anyway my gripe is I have a glass shower handle and over the weekend I had lots of company and a few relatives stayed the entire weekend, well the shower glass non was accidentally broken in several pieces and they expected me to save all the broken pieces and figure out a better way to turn on shower other then using vise grips, or not use the shower at all until they got here to fix... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Robert, If you can provide your contact information to us by emailing social@ahslink.com, "attention consumers advocate", we will reach out to you regarding your concerns. Thanks
Your wait time on the telephone of 30 minutes to 1 hour for service is unacceptable for a company as large as you are. Having no call back service to me the customer is disappointing. Plus, charging the service call to my credit card BEFORE service is even given by a technician is in my opinion shady! I'm paying for a service not even rendered yet. Does that make sense? NO! I would not recommend your company to anyone at this point.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Nola, I sincerely apologize for the wait time that you have experienced, if you can send your information to us via social@ahslink.com, "attention consumers advocate" and we will be in contact you to look into this matter and follow up with you. Thanks
Horrible and terrible experience with AHS. Their call wait times are over 1 hour most of the time and their customer service is really bad. I am stuck with their contract unfortunately. I would never renew and never recommend this service to anyone.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
My apologies for the extreme wait time and the issues that you have experienced with your services. We would like to reach out to you regarding the issues that you have experienced. If you send us your contract number or property address and phone number by emailing social@ahslink.com, "attention consumers advocate", we will be in contact with you. Thanks
Expect to wait 30 to 1hr 20 minutes before talking to anyone. I called to have my dishwasher repaired. Paid my $100 and when someone came out they said they could not find a problem. He cleaned it and said try again. We did and it was still broken. Next time he still could not find the problem so he ordered a new mother board. Came back out ti install it but it still did not work. Fourth time he came out he passed the buck by saying that it was the hot water heater not delivering enough hot water. My sink is right next to the dishwasher and the water is so hot you cannot leave your hands under it for more than a few seconds. Four months later its still not fixed and company refused to... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Steve, Your feedback is important to us and we appreciate the time that you took to tell us about this issue. We would like to reach out to you concerning this matter. If you can provide us with your contract number or property address and phone number by emailing us at social@ahslink.com, "attention consumers advocate", we will be in touch with you regarding this matter. Thanks
Horrible horrible experience with AHS. Believe all the negative comments given. It’s all truth. I’m soooo tired of writing and voicing my complaints about this company. They lie to you. They take your money and then it’s not covered. It’s a sad sad joke. I’m looking for another home warranty company.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Emily, I apologize for the inconvenience that you have experienced with your services. If you can provide us with your contract number or property address and phone number by emailing social@ahslink.com, "attention consumers advocate", we will be in contact with you. Thanks
Absolute horrible experience working with American Home Shield. Customer service requires 1/2 to 1 hour wait almost every time we've called. Customer service reps are rude, dishonest and caught in multiple lies. Initially they reported to my wife our heat pump would not be covered. So, we paid two different companies to take a look and give quotes. Both said we needed the entire system replaced as both (outdoor and indoor) units are failing. Second company found a leak in the outdoor unit and fixed the leak. Our electric bills continued to be $8-$9 per day! So I contacted American Home Shield, and guess what, our heat pump is covered! So their company came out to look, found another leak... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Patrick, All feedback is important to us and we appreciate the time you took to tell us about your service experience. We strive to provide excellent services for our customers and regret the experience that you have had.
Plumber chosen by AHS caused over $6,500 damage to our floors. Plumber appears not to have had either insurance or funds. Numerous efforts to contact AHS were ignored. Collecting fees is their main customer concern. Never received direct contact of any kind. Improper installation was verified by another plumber sent by AMH a
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Valentina, If you can provide your contract number or property address and phone number by emailing us at social@ahslink.com, "attention consumers advocate" and we will be in touch with you. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
