American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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At the recommendation of my realtor, I purchased AHS 16 years ago and have used it ever since. They have always come through for me for repairs. I have never needed to have an appliance repaired, so cannot speak to that.
Placed my work orders online and have had no problems, repairs are usually done within 24 hours.
ahs has alway treated us well and did what they said they would. If you need a warranty this is a good one. Can't imagine not having one it saves money and is a great comfort.
American Home Shield handled my service request in a timely and courteous manner. The service professionals that were dispatched to my home were by far top-notch, courteous, knowledgeable, professional and efficient. A somewhat complicated problem was solved quickly and expertly. I am completely satisfied with the entire process that I experienced with American Home Shield and their service providers. Most highly recommended.
My Moen kitchen faucet was leaking (started leaking on Sun., Aug. 6, 2017) and I called American Home Shield originally on Mon., Aug. 7. Rooter King (RK) Plumbing of Tucson called me back and scheduled to come out on Wed., Aug. 9. That occurred. Ivan came out and it was a leaking cartridge in the faucet. He left to go to a plumbing parts house. When he left I saw that the “dome” part had been damaged by the force of his wrench. My husband said that Ivan had asked to use a paper towel, but still, it was damaged. To make a very long story short, RK Plumbing never completed the repair! We hired another plumbing company to properly complete the job! I wrote a long, detailed letter... Read More
My last experience was replacing the sewer line under my house. The plummer AHS sent out did a great job. AHS also put some money toward the repair which suprized me. My insurance paid for a lot of it but AHS cover some of it also.
Thank you.
Very unsatisfied, it took 1hr and 15min waiting for customer service, and the service was bad, I had 3 items repaired and they all required a 2nd visit and the items still aren't working well. My ceiling fan is worse than before they so called fixed it.
We did get the dishwasher repaired, it work just as poorly as before, we would have preferred to pay to replace it but....could not get ahold of anyone at American Home Shield to discuss it😡 Will have to warn others about the lack of good service!!!!
American Home Shield has always answered within 24 hours as promised. They have always dispatched reputable local companies and have always made the right decision when making the repair or replace. By the way, this policy is for my 83 year old mother. I am grateful, she has always felt comfortable with the repair And repair person. So far, great service!
I have been without air for almost 2 1/2 months. Only 2 people tried to help, but they have limits too. Im still trying to give you all a chance, but that is fading away quickly. We have sent photos and estimates to have our central unit fixed from the inside to out, but have not heard back from anyone.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
