American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Not worth my time... every single time I call, the wait time is at least an hour. The first time I call for service, I learn how restrictive the coverage is. The coverage for my well, will only cover the pump but not the tank, the bladder and the plumbing. The whole system has to work together. And then to find out that if I had chosen a different home warranty company, they would have covered the repairs that I needed, well, I guess I picked the wrong warranty company.
Great company holds true to there name. at first I was having issues with my ice maker so I called American home shield and scheduled an appointment and Sears came to look at it and ordered new parts once they arrived sears came back to do the install once it was completed to tech came to the resolution that the Fridge was fried and I would need a new one. and American Home Shield took care of that for me from delivery to installation. thank you
service was good. the problem is the bill I keep getting for their 2nd visit to fix the same problem they fixed it on the 3rd visit. great service.......get the bill straight
Every one involved in repairing our fridge exceeded all expectations.
my only concern was to be without air conditioning as long as we were. had i not been traveling during that time it would have been most uncomfortable to wait as long as it took. other than time everything else went well. Very happy with the work done and the results.
I’ve had American Home Shield for four years now on a condo that I am renting out. I've been pretty happy with the service up until the incident we had in May with the air conditioner. They sent a contractor who said that due to American Home Shield's policy, the first thing that they have to do was check the coolant levels. If they see those numbers are wrong, they would fill it and charge at a discounted rate. And so we did that. Then they said I should call them back if there’s any problem. Two months later, the air conditioner was not blowing cold again. I called and they came out, found that there was a bad part and they had to replace it. And then, I got a call and they were asking... Read More
Horrible experience every time! It takes 45+ minutes to get a representative on the line and God forbid you get Robyn, she IS RUDE, will hang up on you and not care. Do NOT use AHS, find out if your local electric/water company offer the same services, they are usually cheaper and NICER!
Helpful and efficient- turnaround time was fast and the vendor used was amazing. Would definitely recommend!! Such a relief knowing we are covered!
Overall very good service from the Home Warranty Company, although the individual contractors vary greatly in knowledge and customer service expertise. We have used them for more than 10 years on multiple properties.
I has a wonderful and easy experience with AHS. I'm glad I decided to sign up.
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148 of visitors selected this partner
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
