American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I used American Home Shield from October 2014 until I sold my home in September 2017. I had to use the warranty approximately three times per year. Every time, they were very prompt with having someone contact me within 24 hours and the contractor was always prompt with coming out. Both AHS and the contractors were always professional, courteous and resolved my issues to complete satisfaction. If I ever have to purchase a home warranty in the future, I will definitely purchase from them. Thank you AHS.
American Home Shield was part of the package when we bought our new home. We have used it several times within the first year, saving us hundreds of dollars! Thank you American Home Shield!
The only issue I have with American home warranty is the second time I use them the people that were supposed to come out to look at my furnace, United air temp, never called never showed up yet I was charged $75 for a trip that was never made. I ended up calling somebody else they came out that day and fix my furnace. Then when American home Shield kept losing my account information I had to keep reentering my account information online and the last time I did they took the $75 out of my checking account for a job that was never completed. Other than that the last two experiences they have been great I'm just very upset that I had to pay $75 for a visit that was never completed .
I'm consistently getting billed for a service redo. It's been three mints and four phone calls. Each rep tells me the bill will be taken care of bug I get emails and letters for $75 overdue service fee. I want it to stop. Also, AHS is getting rid of good vendors and keeping vendors that are sub par.
It took me calling four different occasions and holding for over an hour each time before the incompetent company was switched out to another company that actually knew what they were doing.
I had a plumbing issue and the plumber came out quickly and was able to fix my problem and recommend other service for follow-up. I ended up getting my floors and walls fixed as well as my plumbing issue.
I have been with AHS for 4 years and have always found them to be fair with their claim handling. My only complaint is that when I need to call them on the phone the wait time is unbelievably long- most of the time it is over 30 minutes.
I'm very disappointed with the results of the service on my A/C unit repair. I feel like I'm getting the run around.
Service was friendly and fast!
The technician was here on time and quickly diagnosed the problem. A part had to be ordered. It arrived quickly and the technician very quickly installed it.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
