American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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AHS has an easy process to submit the claim online. My rental house's AC unit broke down this summer. Their online claim only took me a few minutes to finish and my AC unit was fixed within 2 days.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the great feedback! Thanks.
Quick response. Quality service.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the wonderful feedback Dan!
The day I moved into the house I called to have an AHS contractor come out to try to repair a leaky toilet. I told him I was pretty sure it was leaking from the bottom and I showed him where the water was on the tile grout. He was done very quickly and said he tightened a bolt on the tank and that should fix it. It still leaked, so I called again. They sent the same person and that time he tried to convince me it was condensation. I called again and asked for a different company since it was still leaking. Another contractor came out and said I'd have to prove it was leaking. Again, I showed him the water on the floor. He said I would have to prove where the leak was coming from.... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Mary, Please send your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you regarding this matter. Thanks
Our kitchen faucet was running very slow - and was getting progressively worse. The plumber sent out recommended that I soak the faucet in vinegar to remove calcium deposits - even though there did not seem to be any. He also recommended that I purchase an $8,000 home water softener. The vinegar did not work. The plumber was anxious to get his $125 check and to leave my house with little effort to really deduce the issue.
After checking my faucet further, I came to believe that it was simply malfunctioning and was not clogged. I ordered a $35 replacement and it is now working fine.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello David, We would like to reach out to you concerning this matter. We have located your information in our system and will schedule a representative to contact you regarding this matter. Thanks.
Our contract is with AHS. Not the contractors AHS works with. I pay AHS to protect MY best interest and provide us with quality contractors that will do their job and if they do not do their job, I expect two things to happen. I expect the contractor to pay for their mistakes and I expect AHS to assure that. If the contractor DOES NOT, I expect AHS to have to take care of the issue to make it right and stop using the contractor that did not fulfill their part. I also expect expedited service and not have to wait MONTHS for an issue to be resolved pushing me back onto the contractor that I had an issue with in the first place. In addition, when there is an issue AHS should have a... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Lenore, If you can provide your contract number or property address and phone number to us by emailing social@ahslink.com, attention "Consumers Advocate", we will follow up with you and look into this matter. Thanks
Severely understaffed. If you try to call customer service you will wait on hold for at least an hour, usually more before speaking to an associate. Completely unacceptable. Also, many things cannot be done using the website, so you are forced to call. They erroneously charged my account twice and when calling to have them correct it, they agree it was an error but they are having trouble removing the charge from the account. Been waiting many weeks now. The problem is that until this is corrected, I am unable to request service online due to the outstanding erroneous charge...but I am still paying the monthly fee for the warranty! Very very poor customer service.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Alex, If you can provide us with your contact information by emailing us at social@ahslink.com, attention "Consumers Advocate", we will be in contact with you regarding this matter. Thanks
The worst company you can have for Home Warranty. I have 7 with Old Republic. Takes forever to get service, phones are horrible.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Joyce, Your feedback is important to us. We regret the experience that you have had with your services.
I have a leak coming from my upstairs master bathroom. The plumber has been out on two separate occasions and all that I have left to show for it are holes in my ceiling, damaged drywall that needs to be replaced, and still leaky pipes. I am unsure as to what to do because I really would like a resolution but I prefer to get a separate company to make the repairs. My kitchen is a disaster as it stands.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Eddie, I am sorry to hear about this issue that you have made us aware of. We would like to look into this matter and follow up with you. If you can provide your contract number or property address and phone number by emailing social@ahslink.com, attention "Consumers Advocate", we will be in touch with you. Thanks
In my area Home shield does not have service people willing to work with them since it takes an act of God and hours on the phone to get any thing done. I get permission to go outside and have my service man fix it but he has to make so many calls for approval and wait so long to get any one on the phone that even my service people quit.
Now they have a good AC guy but he never finishes and does not come back when he says he will.
The company also gave verbal ok to do a $9988 repair but would not authorize it in writing and makes me pay it first. NOT GOOD.
I now have been waiting 10 months for this repair to be authorized.
UGH !
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ron, We would like to reach out to you concerning this matter. Please send your information to social@ahslink.com, attention "Consumers Advocate" and we will be in contact with you. Thanks
I feel like they use substandard contractors in some cases and don't listen to the customer.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello BB, Please provide us with your contact information and we will follow up with you regarding this matter. Please email us at social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
