American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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American home shield came highly recommended and unfortunately I was left disappointed. Each time I requested repair AHS was quick and efficient at scheduling the repair. The down side is after two years of paying out of pocket for constant refrigerant charges AHS shield was never able to repair my central air. Even thought this issues has been ongoing AHS made now attempt to correct the deficiency. I paid enough in service fees and refrigerant costs to buy and entirely new system.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Julien, We would like to look into this matter. If you can provide your contact information to social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
We are so happy that we received an American Home Shield Home Warranty with the purchase of our new home. We've had 3 service requests, one of which was a faulty furnace which was replaced. It saved us so much money. Their response time and the service level of the contractors has been top notch.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Many, thanks for the feedback, Andy. We are pleased that you are happy with your services.
I am pleased with the items and degree to which things area covered. The annual fee and the serVice fee are high compared to other home warranty providers. I would still recommend AHS to the others that are out there. I had serVice calls twice. One experience was fabulous and the other was very,very poor. That is shut a cannot rate for 5 stars
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We appreciate the time you took to tell us about your experience with your services. Thanks for the feedback.
I continued to get shuffled around between contractors. I was advised by the contractors that AHS was not going to honor my contract by replacing my furnace.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Donnell, Please provide us with your contact information by emailing social@ahslink.com, attention, "Consumer Advocate", and we will be in contact with you regarding your concerns. Thanks
I am totally dissatisfied with the service that I have received fro American Home Shield and Harbor Air. I have had NO Air Conditioning for 2 weeks. I have had to call both American Home Shield and Harbor Air several times only to be told that they would follow up and get back to me. I'm still waiting. I have never received such service from American Home Shield or any of the contractors that they have sent to my home. I'm still waiting for my problem to be resolved.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Michelle, I am sorry to hear about your dissatisfaction with your services. We would like to reach out to you concerning this matter. If you can provide us with your contact information by emailing it to social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you regarding this issue. Thanks
The Contractors AHS uses are fine. Mostly capable, timely, and professional.
American Home Shield, however, was terrible. The customer service was awful: terribly long wait times when calling in; lack of follow-through on the results of phone conversations. We did not begin to see any positive movement until I posted a negative review on the AHS Facebook page. Only then did someone reach out to us and actively take part in trying to solve the problems.
We will not use American Home Shield again, nor will we recommend AHS to others.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Joshua, We would like to follow up with you concerning this matter. If you can provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you. Thanks
American Home Shoeld is AMAZING! We bought a house and things just started breaking. American Home Shield helped us cover and fix our problems! Thanks American Home Shield!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Christine. We appreciate the Amazing feedback!
I have used American Home Shield numerous times without a problem. However, when my AC stopped working (bad compressor) I had to pay out of pocket 525$ because they didn't cover but 10$ of the 85$ per pound (I needed 7) for the Freon. I was told it would get "contaminated" changing the compressor. It also took 9 days to repair. I ended up having to shell out another 260$ for a portable AC to use will waiting.
For something so common as a bad compressor, I thought they would have better service, that didn't cost a lot (it's why I got the warranty) and would have a faster turnaround.
I am still going to use them, don't get me wrong. They were great on all my other repairs...
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Brooke, We would like to follow up with you concerning this matter. If you can provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
We have been members of American Home Shield for two years. We have had three (water heater, A/C, electrical) repairs successfully taken care of by AHS. Each time, I arranged for service technicians on the AHS website. I was then contacted by the service providers. The process was very easy. I only have to pay $75 for each service call and AHS covers the rest. I highly recommend American Home Shield.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Great feedback. Thanks Tom.
The summer of 2017 I had numerous A/C issues. I had 2 units and only 1 had a problem. The first company came out & replaced the room capacitator. About a week later, I had yet another problem with the same unit. The same company came out. Within a few days, I had another problem. The motor had come loose and the fan blade came off and reaked havoc inside the unit. A different company came out and took lots of pictures and documented the extensive damage recommending a unit replacement. AHS said no, not unless it's leaking. The tech it was not, however he never checked the unit in the attic so how would he know? The fan blade was replaced a few days later. About a week or 2 went by and yet... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Cindy, Thank you for bringing this matter this to our attention. We sincerely apologize for any inconvenience you had with your services. If you have any issues that we can assist with, please send your contact information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
