American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Quick response, found a local company that was family run and allowed us to get service in a decent amount of time. They found the problem quickly , repaired i and were on-there way all within an hour. I would highly recommend Home Shield warranty as they use reputable companies to fix things and they also use small businesses in the community.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the great feedback Matthew. Thanks
Website is easy to use. Easy to schedule with the specialist. Covered lots of things.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Huajun! We appreciate the feedback.
Not happy with AHS at all. We had an A/C problem right after we had moved in. They sent out THREE companies to basically say the same thing until they decided they would cover the fixes. Of course all 3 companies have a 3 star rating or less. We needed a new compressor and the sent it to the wrong company which took 2 weeks to get to that company. Then they had to send out a new one to the correct company. We went two of the months of the summer with no A/C and mind you they told us on our first call that it would be a high priority considering the time if year and the fact that we have two small children in our home. After going higher up we were able to finally get it fixed and they did... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Erin, We would like to look into this matter. If you can provide your information to social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you regarding this matter. Thanks
Awful service. Without air for over a week, on hold to AHS Over an hour, still waiting. Guess they figure you will hang up and forget it
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sandra, If you provide your contact number or property address and phone number by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
Setting up the appointment was easy however the customer service of the person who completed the repair was average at best.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for providing your feedback Robby. We appreciate the opportunity to improve our customer experience.
I do like AHS and would recommend. I have used twice and one experience is excellent and one just ok. Think it is worth the investment though.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Many, thanks for the feedback Tara. Thanks
i contacted customer to get my warranty changed & it was supposed to have been done...in mean time i get constant emails stating my account payment is late (i did my 1st payment thru my bank & it was done electronically so i know they have received it). i called 8-23-17, after being on hold for over 30 minutes apparently my account is not changed & in order to change it, it would take them deducting my bank account automatically every month...that is a NO. so i asked to speak w/ someone to cancel my account & needless to say it would be at least another 30 minutes to speak w/ yet another person to cancel my account & get my money back. please DO NOT get a warranty with this... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Monique, I sincerely apologize for this issue that you have experienced. If you provide your contract number or property address and phone number to us at social@ahslink.com, attention , "Consumers Advocate", we will be in touch with you. Thanks
There was a lot of confusion about how much was owed foe my warranty when i have an invoice that says one thing and they are saying i owe an additional 60 dollars when all that was included and paid foe by the seller of the house. Also confusion on what was covered, real estate says appliances were covered when they werent initially
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Mary, If you can provide your contract number or property address and phone number to us at social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you regarding this matter. Thanks
Had to have someone come in to look at our gas range. I used our home warranty. It was super easy to start a claim.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We certainly appreciate the wonderful feedback, Dunia. Thank you.
Our a.c. has been out for over a week, I have a 4 month and it is impossible to get a hold of anyone. Unless of course you're buying something. No matter what I do I can't talk to anyone. They always transfer me, it's over an hour wait and then my call gets dropped. I've also tried calling the actual a.c. company for the past 4 days and I'm not receiving any calls back. The a.c. company came out, said they needed to send some info to AHS and that I would hear back from someone within a day. I've tried emailing, going to the buy policy prompt and asking for a manager....again I'm transferred and bam 30 minute wait only to have my call dropped. If I go to my account online it's our old... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, If you can provide your contract number or property address to us by emailing social@ahslink.com, attention, "Consumers Advocate" we will be in touch with you regarding this matter. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
