American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Your process for customer service is got to be the worst in the world, i made a lot of efforts to let you know that i had a bad experience with united air temps and it fell on deaf ears and you still had them call me . After many weeks of this i finally got suni corporation a first class company i will use in future and refer to others. This automated service will kill your business and the rude and unsympathetic employees that work for you
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Nancy, We would like to contact you regarding your concerns. Please send your contact information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
After submitting a request for AC work and receiving a text and email that I would be contacted within 48 hours by Total Air, I was not contacted. After multiple calls and long wait times on hold, I was finally able to schedule service for Friday between 12 and 5. The tech showed up at 7:30 and was not able to fix the unit due to needing parts. Parts were supposedly order Monday (a full week in 90 degree weather without AC at this time). Multiple calls to both American Home Shield and Total air (including their 24 hour emergency service number) and emails to both companies during the next two weeks with wait times up to 2 1/2 hours without being able to talk to anyone resulted me... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Karen, I am sorry to hear about your experience with your services. We would like to reach out to you concerning this matter. If you provide your contact information to us via email at social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you. Thanks
this is the worst company ever---look at how long you are on hold, never a call back, been without AC since June 20th---finally had to take the buy back and it will cost me hundreds more---AHS should be embarrassed---youv'e been warned!!!! check out their facebook page
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Gary, I am sorry to hear this and I apologize for the inconvenience regarding your a/c. If you can provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will follow up with you concerning this matter. Thanks
First of all it is really hard to get someone on the phone to help you. I waited (and took a screen shot of the wait time) for 45 minutes not too long ago, and then just gave up. Second, all I needed was a new garbage disposal, but when the repairman showed up (the second company, because the first never responded.) did the right thing by installing a good one (but charging me a little more - which I didn't mind) rather than the super-cheap one that AHS apparently approved. Don't get me wrong, overall, I am grateful for the coverage and the service that they provide.But, I wish that there was more "service" in their customer service. By the way, I am still being hounded for "... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thank you for your feedback regarding your services. We appreciate the opportunity to improve our customer experience.
My daughter who is a single mom has your plan on her home. She has experienced problems as of late with her gas water heater. I reminded her of her warranty protection and she called for assistance. A few days later a plain white van (no insignia and out of state tags) arrives as scheduled. A young man with a KLS plumbing shirt tells her it will cost approximately $750 dollars to replace the water heater in her home under warranty. The program which she purchased states that a complete replacement cost is roughly $675 without a home warranty thus the reason you should buy an AHS Warranty when you purchase a home. Well we have the warranty and we payed the $75 dollar service fee, what we do... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jack, If you can provide your contract number or property address and phone number to social@ahslink.com, attention, "Consumers Advocate" we will be in touch with you. Thanks
Well for starters this site is obviously for AHS. It says within 15 days of signing up your contract is effective. Well I just signed up, It's 30 Days. Waiting to see if their customer service has improved yet. I previously dropped them because companies in my area will not do any work for them because they do not pay the contract companies that do work for them. Sadly starts the frustration with the customer because the customer wants their stuff fixed and the contractor wants to be a repeat visitor so they can actually make their money off of 1 job. The only contractors that make any money is HVAC companies because AHS doesn't really take care of customers in that perspective.... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Dale, If you need assistance regarding your service, please provide your contract number or property address and phone number to social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you. Thanks
The initial customer service is great. The technicians customer service great. Not satisfied with the knowledge of technician on fixing faucets. Mine was actually broke. He didn't even try to see what the problem was. The jettted tub he ststed he didn't know how to fix it and thst he will let his office know so they can get in touch with you all. I didn't here from you all so i attempted to call on several occasions no answer after waiting on line for 40 minutes or more then phone automatically hung up.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I would like to reach out to you concerning this situation, that you have made us aware of. Please provide your contract information to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you. Thanks
Nothing has happened in one month. I've had to spend three hours and ten minutes on the phone with AHS only to be told it's in the hands of the service people that came here. On a prior conversation with the service company they put the blame on you.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi, If you can provide your contact information to us, we will be in contact with you regarding this matter. Please send your information to us at social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you. Thanks
I requested repair of my a/c unit on July 11th. Had to wait a week for repair. Service charge on July 18th was $100.00 plus $85.00 for refrigerant . My son used his credit card to pay since I didn't have any money. Repairman said it needed to be seen by electrician to check a disconnect. AHS had electrician call to set appointment,another $100.00 service charge. I told them I didn't have that and was told to contact AHS and it would probably be reduced charge or none sine it was on a/c unit. I called AHS and was told that since it was still a part of the repair to the a/c unit there was NO additional charge. So I called electrician back and scheduled repair,had to wait a week July... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Wanda, We would like to reach out to you regarding this matter. Please provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you. Thanks
The fact that I have to wait on hold for over an hour and no one answers the phone is ridiculous. The online options are a joke. The repair company had reported that they tried to reach me unsuccessfully. I was blown away when I saw that comment online. I had been at home for almost 2 days ... waiting on a phone call ... waiting on them to show up to repair my A/C. And then the chat window is a real joke! No one ever came onto the Chat Window either. I FINALLY reached someone at the repair person's office after calling for hours. It's sad that I could not reach a person at American Home Shield. If you're not going to hire staff to answer the phones at least update the website... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Trinia, I am sorry to hear about this situation regarding your services. We will be in contact with you concerning this matter.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
