American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I have had a recurring issue with my central air all summer and the first company assigned to me from AHS stood me up. I called AHS and they immediately set me up with a different company. I felt they took my complaint seriously and provided immediate assistance. The company that came to my house was great and I called AHS to let them know about my positive experience. The customer service AHS has provided me has been top notch. You usually have to wait a while on hold, but if you can be a little patient it is worth the wait. I am so glad a bought a home warranty with AHS when I purchased my home.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jena, We are happy to hear about your positive experience with your services. Thanks for the feedback.
Usually I would rate American HomeShield higher but the amount of rescheduling that took place for my most recent experience was unfortunate. A service call was placed for AC repair. 1st service company took 2days to schedule an appointment and then couldn't complete the service call when they identified a leak during the visit. Before coming back to finish the repair, they returned the repair ticket to AMHS for a 2nd company to be assigned. 2nd company came to diagnose the repair and stated that no leak was present. They also returned the repair ticket to AMHS. The 3rd company was now assigned (almost 10 days from my initial repair request)...this company sent an inspector to diagnose the... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi David. We, thank you for providing feedback about your services. We appreciate the opportunity to improve our customer experience. Thanks
Not impressed with AHS at Florida. In South Carolina they were courteous and professional. In Florida: 1. Hard to get them on phone 2. There is discord between customer, AHS and contractor example. I would cancel request through AHS and contractor would still come - just happened recently 3. Very slow on uptake of things example. we bought house 2 1/2 months ago and previous owner was still listed on it and she would get email notifications of my requests - even though, both, her and me called numerous times to get her off as an owner of property 4. Contractor would bitch that AHS never responds or takes forever to respond. Time is valuable for everybody 5. I think so $100... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Lejla, If you provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you regarding your concerns. Thanks
Very reliable service
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback Ghaleb!
I moved to a new (old) house about 6 weeks ago, and received an AHS warranty as part of my purchase. I recently contacted AHS because I'd been having difficulty with one of their contractors. The contractor marked my issue as complete, but I was still waiting to hear from AHS about whether another repair would be covered. After several requests, the contractor still had not responded to queries about this repair. On my most recent call (which is what I'm giving 5 stars), the AHS customer service rep was great. She listened to my rant and issued a recall, effectively requiring the contractor to return to my house to do the repair, or at least look into it. I appreciated being listened... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Joey, We appreciate the feedback regarding your services. If you need assistance regarding this matter, please provide your contract number or property address to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will follow up with you concerning this matter. Thanks
The fact that a home warranty program exists at all is what gives this company 3 stars. I have used AHS several times (for the EXACT same HVAC problem) and several times a contractor has come out quickly. That’s as good as it gets from here. They come out, temporarily fix the problem (fill with freon, patch the leaks, fill with freon, replace the coils, fill with freon, patch more leaks, fill with freon, etc), I pay $100 plus whatever other extra costs aren’t covered by the warranty, and then the problem persists, so I call AHS back for a recall each time. Then I sit on the phone for (no joke) 30-45 minutes as many times as needed to finally get ahold of someone because I can’t make a... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Trey, I apologizes for the issues that you have made us aware of and would like to follow up with you regarding this matter. Please provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
I was not so happy that I had to call twice to make appointment for AC guy to come to my house in hot summer day. I reported around 5pm and I did not get a call from AHS so I had to call back. AHS contacted the AC guy and they called by that afternoon and AC guy came next day. AHS was so good first time but bit disappointed this time especially the day temperature above 95F.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Jungae, When our customers are unhappy, we're unhappy...If you can provide your contract number or property address to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you regarding this matter. Thanks
Has anyone ever been contacted by there so called customer service? I gave all the info they requested and would welcome a call from them.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Marty, If you can provide us with your contract number or property address and phone number by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you regarding this matter. Thanks
American Home Shield received a 1/2 a star since no lower option was available. DO NOT USE American Home Shield...STAY AWAY AND PROTECT YOURSELF. They will NOT deliver on what they promise. They will gladly take your monthly premium including $100 fee for each service call, but when it's time to take care your problem, you will get NOTHING, but the runaround. Sunday at 9pm I had a broken toilet that was flooding my bathroom. Shut-off water valve and spent hours cleaning up the mess. Called American Home Shield, but of course there's no emergency service. Left a message for service call. Next day, plumber from SWAT Plumbing LLC arrived and immediately diagnosed the situation. He... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Please provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks.
Had several items that needed servicing. Made one call and within a few days they all were fixed: a ceiling fan, the fridge and the A/C. Sure, I had to pay a separate deductible for each item, but I would have probably paid the $225 just to get the fan fixed. Courteousness was the order of the day from the CSR to the technicians who served us in our home. I would recommend AHS to anyone who asked from whom they should get their home warranty.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Darnelle, We certainly appreciate the great feedback, and we are glad to hear that you are happy with your services. Thanks!
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
