American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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American Home Shield along with AAA Appliance Dr. did a GREAT JOB repairing the in door ice dispenser .
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the great feedback Glenn!
Fix accounting department. I have called several times to fix my account which AHS accidentally charged and since I keep on receiving emails about past due account. I have been told that it will be cleared but still I can't go beyond my account to do anything. Very disappointed customer.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Carol, I am sorry to hear about the billing issues that you are experiencing. If you can provide your contract number or property address and phone number by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you regarding this matter. Thanks
My air conditioner went out over the weekend before 4th of July. I live in Mississippi, so it became hotter inside my home than outside of it. I put in an online request on Sunday. I didn't receive a response until Wednesday from either American Home Shield or the vendor. While I understand that it was a holiday involved and that I'm not their only customer, the wait time to actually get the vendor to my home was so long that I cancelled the work order and just paid out of pocket for a vendor of my choosing to come do the work. The assigned vendor never contacted me, I had to call them. Then they would have to come assess, from a company over an hour away from my house. Then come back a... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Beth, I am sorry to hear about the issue that you have made us aware of. I would like to follow up with you concerning this matter. If you send your contact information to social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
Not sure why your site would say they're the best just because they have 70% of the market share. It's because they're listed first on Google; that's just them paying more to show up first. They have the worst customer service in America! I waited 1 hr & 19 mins for someone to answer in Cust Svc. They told me they had 1,052 calls on hold-so that tells you they don't have sufficient staff to handle customer calls! Very bad business practices! I told them what needed to be done, they said a plumber would come out to assess the work, and I would be charged if the work was done. My appt was between 10a-2p; I called the contractor's office at 1:53, rep said he just put your address into... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kathy, We would like to follow up with you regarding this matter. If you can provide your contact information to social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you regarding this matter. Thanks
Great customer service, quick to get back to us and quick to schedule
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Great feedback Susan. Thanks
Don't use AHS. I have yet again been underhanded by this company. I am so sick of the crap products they use to replace what I had. I had high end ac, water heater, etc and EVERY time they replace with the lowest least efficiency product they can find. This company does not even care when a client is a disabled American Air Force veteran. They should not be allowed to use the name AMERICAN in their name for the disrespect they have for Americans
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Nancy, If you provide your contact information to us at social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you regarding your concerns.
they sent out an air conditioner company that broke our air conditioner even more yet we still have to pay. we had to call another company to come fix it and paid for that out of pocket.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Shellie, Please email your property address and phone number to us at social@ahslink.com, attention, "Consumers Advocate" and we will be in contact with you. Thanks.
Soooo dissatisfied with this company! Placed a work order for stove and washer yesterday; meant to add dryer (similar issues). Unable to amend anything online. Service tech called and came out quickly (within 3 hours of placing order), spoke limited English and was super silent on my questions (frustrating!) Simple questions such as "What's wrong with appliance? What does error code mean?" When I asked about dryer, he said I'd have to pay another $100; told him I wanted to add to this work order and would contact company to have it added. I think he looked at dryer (not sure; he's super silent - zero communication skills). Thinking it would be simple to call and amend existing work... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Natalie, Please provide your contract number or property address and phone number to social@ahslink.com, attention, "Consumers Advocate" and we will be in contact with you. Thanks
If I could give this company negative stars, I absolutely would. This company does whatever it can to avoid paying money for applicances that need to be fixed. Our AC went out and we didn't have a technician come out for a week, even though it clearly started in our contract they have 48 hours. After sending the first company, we were told it wouldn't be able to be fixed for TWO WEEKS because we are not in their service area and we got bumped to the back of the list. That was unacceptable because I have a 10 month old baby who I refuse to force sleep in sweltering heat. AHS decided to send another company who could fit us in sooner (after calling them several times and waiting on hold for... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kimberly, We have located your information in our system and will be in contact with you concerning this matter. Thanks.
Worst company ever. Hold times are NEVER less than 45 minutes and then, many times, you are disconnected as soon as someone finally picks up. This company has owed me $1854.99 for over 45 days and they are using every damned excuse under the sun to not reimburse me. They keep claiming they haven't gotten the invoices, yet I have proof from USPS that it was delivered twice and an email that I sent and shows it went through. I'm going back to First American......they were better by a landslide!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Bunnita, I would like to look into this matter. Please provide your contract number or property address and phone number to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you concerning this matter. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
