American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Its disgraceful that AHS did not honor its written policy to provide coverage as written in it's platinum contract. AHS violated federal law by twisting the words written my by a repair person Subject Heading, which was “detectable by visual inspection” INTO the policy denial words of “detectable pre-existing condition”. I highly recommend the US Consumer Protection Agency take this matter into consideration.
Additionally, It does not matter how long a customer has a policy, when claiming damage. It is illegal for a home insurance company to not fulfill its obligation to a policy they wrote.
Very Profesional on the call the servicing fee reasonable and the job was done to success thank you.
They are always there for us. We have our appliances with them as well. This has saved us a lot of money.
The language skills of your phone representative made it very difficult for me to successfully communicate my problem. I am hard of hearing but use my hearing aids constantly. The young lady with whom I spoke had to slowly enunciate for me to understand. I suspect you are using an overseas service. This rating is not for the service but for the communication difficulties.
I use American Home Shield for home warranty. My house is rented and I manage the rental myself. It is hard to run back and forth to the house on short notice. American Home Shield has been great so far with the issues that have come up with home repairs. They are professional and courteous. They are timely and the contractors they choose are skilled professionals and reliable. I'm happy with their service.
Buyers Beware! This company is a big scam and needs to be investigated considering all the horrible business practices it does to all of its customers. Our washer machine broke down over a month ago and American Home shield (AHS) sent A&E Factory Service contractor on 7/10/21 contract # & contract # on 7/25/21 to fix our washer machine but due to the age of the washer unit, the parts could not be found or ordered and according to AHS policy they will be required to replace the washer machine. AHS did not do so and their excuse was we did not receive the diagnostic report from A&E Factory Service. I called A&E Factory Service many times and asked them to please email AHS and send a copy... Read More
I called AHS to have a electrician come to my home to repair a problem upstairs in my two bedrooms where my 83 year old mother lives. They scheduled me with a company that could not get to me until next Thursday (5 days later), however, today is Saturday (UNACCEPTABLE). The first call I was on hold for 15 minutes, and was told that they could not get anyone else. I wanted to speak to a supervisor and was placed on hold again for another 15 minutes (total 32 minutes) and was hung up on. I called back and spoke to someone else and she told me the exact same thing that I should keep the Thursday appointment because they had no other company to help me. I was told that a supervisor would... Read More
love you guys. you are the greatest! outstanding customer service. excellent employees
I requested repair for my refrigerators on April / 26 more than three months ago and until now I didn’t get any repair and when I contacted ACE Appliance Repair the contractor they said they are still waiting for parts to come from ASH I called customer service too many times without any results… it’s really a very bad service
I have had an open service request going on 6 months and I have called many times trying to resolve this issue and each time the agent assures me that it will be taken care of and they will call me back with a resolution. I have a broken heater - with the service request date of February 28, 2021. My next option is to file a report with the FTC and the FBI suggesting that fraud has been committed.
Top Rated
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
