American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
11.23, 11.24 & 11.29 of 2021
Hard to get through the automated phone service and hard to understand non American on the other end of the phone. The contractor May air and heating service schedule and reschedule 3x and no show but was paid for work they never did. I took off from work waiting. They hard to get in contact with as well...no return calls/email. They lied and told AHS they came by but what they didnt know...I have cameras around my property. My system is old 2004 and it's not working properly. (Voiding work?) I will be reporting all parties.
This company sucks. My electrical panel burnt up and they just want to fix it instead of replace the whole panel which is outdated and if they fix it they same thing is going to happen. It's crazy I think I talked to the rooster in the background more than the people on the phone which get you no where. The contractors have issues contacting AHS to get even get approved for the job. A week with out electricity and they don't care.
I have read all the comment in the selection box! You guys are tell the truth about this company! I am dropping this company. The customer service that oversea. Suck! I was talking to one to get my water heater fix and I hear a rooster in the bad ground, (smh). And on top of that the contract want me to play $1,800. 00 just to replace a water heater. No Thanks! I bought my on water heater and got me my own plumber. Then I send in the receipt for my refund. They tell me they can only refund me $404.56 back. Which I pay $800. 00 for the water heater and the service to get fix. No Thank You! I don't want your service.
The only good thing I can say about this company is that the contractors contacted me quickly. The coverage is not worth your money. I still paid expensive fees out of pocket to get my repairs completed also one of the companies they recommended tried to lie about the work that needed to be done and I had to get a second opinion which obviously caused delays when I spoke with customer service the guy was had poor customer service and is the reason why I canceled after my first year contract.
Rip off, this company should be called Indian Home Warranty, yes, it sounds prejudice and I don't believe in political correctness, I think these people get a commission on denning claims, they lie, they keep you on hold for 45 min, they say they will call you back, they don't, our electric went out, we waited 24 hours for them to call us back with a service tech, no return calls, we called them back and they said they can't find anybody, ( no communications ) we had to do their job and try and find some one. we did, and they denied our claim, we currently have our state investigating them, the tech followed their procedures and they still denied the claim after the work was completed.... Read More
I am in the process of trying to get a Frigidaire refrigerator icemaker repaired. It takes me at least an hour to get through on the phone because the number goes to some other country. Once they finally answer they tell me that they have to send me to the US number. I was then transferred to the Mexico number. Eventually I did get the US number. They guaranteed me twice that they were looking into the issue. Promised and guaranteed I would receive A call back from a supervisor on two different occasions. I’m still waiting for that phone call. I’m in the process of checking out other Home Warranty companies because this one is obviously not stepping up and doing its job. I would give it... Read More
Very good at giving you the run around. They take the money out of my account and then tell me they could not find a contractor that would do the work and I should find somebody and summit the bill for possible reimbursement
NEVER, NEVER contract to use AMERICAN HOME SHIELD. I was a high production REALTOR for 35 years prior to retiring and I apologize to all of the people that I suggested look into AHS before purchasing their home. My experience was not only frustrating but also very costly. AHS sent out a technician who once he saw my A/C unit said that he could fix it. He never did, but since he came out and attempted to repair it AHS considered their obligation complete. After not having a/c all summer and realizing that AMERICAN HOME SHIELD was not going to fix my problem I found a local contractor who repaired the system for $600 which I paid out of pocket ever after PAYING AHS for their policy for 5... Read More
I had to fight with this company to get any work done. I waited over 6 months to get my washer replaced. They then proceeded to raise my rates.
Avoid this company like the plague!!! It is. NOT the same company it used to be. They continue to pick the worst contract companies and then when you go a month or more (almost 2 months now) without your appliance they refuse to replace the appliance by continuing to give so sim scripted patronizing response and fail to follow up with you. I have reported the to BBB and will be seeking legal action against them. I only gave them a half a star because they used to be decent. But something changed. Stay Away!!!
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
