American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Very professional and fast diagnostics Quick solution very same day service call me right back
I have dealt with this company for 15 years. It came with the purchase of my house and I continued with it once it was due to expire. Although I haven't always been happy with their service decisions regarding my AC unit, it has been a lifesaver in other aspects, i.e., double-oven, ceiling fan, washer/dryer, etc. A major issue is that I have had central air unit issues the entire time and they keep sending folks out to "patch it" but never really "repair it" and definitely NOT TO REPLACE IT. Also, in recent years, they switched ownership and you can NEVER speak with anyone who speaks or understands English! There is never any "speaking with a manager" or someone who can actually... Read More
American home shield customer service representatives are horrible. They do not listen to you. just follow a script. They are like robots and don't care.
Once you get a service provider to work at your house they are good.
I am so frustrated with this home warranty. I am currently looking for a new one.
Extremely thankful! In the Texas summer with a new born, you definitely need A/C and ours went out. So grateful for AHS! The first contractors did not work out, they did not do any work, so we called AHS back after 3 weeks of nothing and they were able to locate another contractor who made contact quickly and got us taken care of. The invest of AHS is a no brainer for us. The cost of peace of mind, when we have a crisis and only have to pay the small deductible, is a huge blessing. It's life, things happen, but with AHS home warranty, you're not left holding the bag. 10 outta 10, would over and over recommend. From the customer support and service to the post-contractor follow up, they... Read More
Very pleased with this service. Company that was contracted to work on my central air were very professional and knowledgeable.
NEVER buy a warranty from American Home Shield. They try their hardest not to pay for anything. and charge you the moment they step into your home. So far since January: $100.00 to put a fuse in our furnace {most expensive fuse , we have ever paid for}, $100.00 to tell us they couldn't take care of plumbing in the bathroom and now $200.00, $100.00 for refrigerator not yet fixed and $100.00 for blocked kitchen plumbing/sewer not yet working. GOING ON 4 WEEKS STILL NO REFRIGERATOR. UNABLE TO USE THE KITCHEN SINK OR RUN WATER AT ALL IN THE KITCHEN. Here is the story. The refrigerator died, no cooling and no freezing. Our first thought was the compressor. Called American Home... Read More
I've been with AHS for over 5 years. I've had a few service requests and each time, the assigned contractor contacted me within 24 to 48 hours. My experience with AHS has been fairly good and with most service request handled professionally and appropriately. A couple of times, I've had issues with the assigned contractor. One fairly recent experience started with my A/C in April 2021. The contractor came out and performed the tune-up plus noted on the work order that the freon was low and the capacitor was bad, which explained why the A/C kept freezing or not blowing cold air. The tech that came out later only added freon, which I was charged for and said my capacitor was good. Fast... Read More
After being a loyal paying customer for 14 years I just cancelled my warranty with your scrupulous company. Our 28 year washing machine has been repaired and working well until you sent a scrupulous repair company to use the English language where the machine becomes un-coverable according to your policy. 3 years ago a motor was replaced but when an inexpensive spring needed replacement it was not covered because the repair man used the language that it was due to an overload and misuse by owners. What a joke! It is one thing to tell me the truth but another to make up a story that points to a conspiracy by AHS and the assigned contractor. It was an unjustified summary of AHS AND MADE MY... Read More
I cancelled my Sears Home Warranty and signed up myself and my daughter with American Home Shield. I found their process to be difficult. When I found the contractor they wanted to send out had ad 12 out of 12 poor rating and asked for another vendor they refused me. When they finally sent another vendor who gave excellent service they went back to the vendor I refused and sent them for a second opinion. They were rude and told me one thing and the AHS agent something different. When my pumping totally quit working and I requested help they said someone would get back to me in 24 hours and I never heard from anyone. The process went on for over 30+ days and I finally found my own... Read More
I’ve had this company for over a year and a half and every time we’ve had to call them it is been a complete nightmare. We’ve had three claims, and on average we have spent over 20 hours on the phone for each claim. They will give you a complete run around, lie to you, and then change their mind. Just this week our air-conditioning went out. We were approved to use an outside company because they couldn’t find anyone. We had the outside company come out, they said that our air conditioner cannot be repaired, and we ordered a new one. We called and we are told me to be refunded in full. Then when my husband called back today because we hadn’t received anything in writing, they told him... Read More
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
