American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Technician was very good after he arrived to fix AC condenser water leak.
I am not very impressed with the company, he works for; because we had to live with problem for over a week. We also had to contact American Home Shield to check on status, but ended up having to have company take action to get technician routed to house.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Stanley, Thanks for sharing the feedback about your services. We appreciate the opportunity to improve our customer experience. Thanks
This company is sending out poorly prepared companies to fix appliances and they leave the appliances in the same condition, they have to be called. Back three times for something that should had been fixed the first time. Oh to add to that one must wait more than thirty minutes before a representative will come on line to assist in the problem. Time and money should be the first concern, our time money not to mention frustration when appliances are not fixed correctly!!!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sandra, If you provide your contract number or property address and phone number to us at social@ahslink.com, attention "Consumers Advocate", we will follow up with you regarding this matter. Thanks
Technician was on time, efficient, and courteous.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the feedback Eric. Thanks
AHS was very prompt in their response to my request and the service tech was professional and efficient
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are delighted to hear that you are enjoying your services. Thanks for the feedback Gary.
A/C not cooling, two to three days before acknowledgement from AHS, one their contractors would not return phone calls, another finally came to look at it. Some part is needed. A week plus without A/C, still not cooling. If we pay AHS more they can get it fixed. What kind of scam are they pulling?
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Darrel, I am sorry to hear that about this experience with your services and we would like to reach out to you concerning this matter. Please provide your contract number or property address and phone number to social@ahslink.com, attention "Consumers Advocate" and we will be in contact with you. Thanks
I have been a AHS customer for over 20 years and have used it maybe 4-5 times for various items, Although a little slow at times have always had the issues resolved and paid my $75.00 deductible. A few weeks ago, my AC went out. I called and after several days, a repairman finally determined that the unit was not repairable and a new AC was needed. After two weeks of waiting, they finally came back and said, AHS has approved putting in a new unit and your out of pocket cost is $1150.00 due to the Refrigerant only being covered for $10.00 a can, new Pad and the existing wiring updated. I was told when I began paying for AHS that the most--- I would ever have to spend to have a repair made... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Bob, We would like to reach out to you regarding this issue. If you email your property address and phone number or contract number to social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
I highly recommend Andrew from AG Appliances! He was very professional, efficient and knows what he's doing. He fixed everything we needed done and did an excellent job. I was not very confident in using AG, but now would call them for any appliance problem I have as long as they send Andrew.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the feedback Chris. Thanks
This is absolutely the worst company ever allowed to exist. If this is the best America has to offer then the worst is in terrible trouble and we should all fly our flags upside down. Three days to replace a furnace motor on a Rheem system in Texas in the middle of the summer.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi John, I am sorry to hear about the length of time that it took to resolve this matter. If you can provide your property address and phone number to social@ahslink.com, attention "Consumers Advocate", we will follow up with you regarding this matter. Thanks
I've had this company for 3 years and only had to use 2 times. Well,my ac stopped cooling and i had to call them out. The guy comes out and says the compressor is gone out/condemmed,then he says AHS can replace,but you have to pay for the FREON,which after their little $10 allotment its $105 per lb,and my unit needs 11LBS. Are you serious??why not condem the entire unit,its 11 years old. I have 2 kids at home,what am i supposed to do? Just fork over $1.000 in freon alone,The R22 is the most expensive freon,i dont want to hear that, That;s what i pay$52 a month for. I had them come out months ago for a leak in ceiling ,they cut a hole out ,but then tells me they have no one who can repair... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Renee, My apologies for the issues that you have experienced with your services. I would like to follow up with you concerning this matter. If you email your contract number or property address and phone number to social@ahslink.com, attention "Consumers Advocate", I will be in touch with you regarding this issue. Thanks
This company does not listen to its customers. My AC went out and a repair man was supposed to come. He never showed up but still wrote a work order. I get a bill in the mail for services he did not render. I called AHS and they told me to speak with the contractor about the matter. I spoke with him and he said he got my house mixed up with someone else. He said he would call the company but he never did. I tried to contact him again but he never returned my calls. Months later I called AHC to have someone look at my unit. I expressed I did not want the same contractor. They told me I would get another one. Low and behold the same contractor called to set up an appt to look at my ac. I... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Nancy, Please send your contract number or property address to social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
