American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Excellent service,I recommend this to all my clients who purchase a new home.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback Ced!
I put in a service request August 9th and was told that their contractor would reach out. I called that contractor 3 times and left 2 voice mails stating my situation with no call back. It is over 100 degrees here in San Antonio and I have 3 children under the age of 6 (one of which is a baby). It is 85 degrees in my home with NO cool air generating. I finally got a call the following day around noon saying that they wouldn't make it out until the FOLLOWING day (that's 3 days with no AC). I have contacted American Home Shield (called 3 times since the service request was sent...I spent OVER AN HOUR on the line each time waiting for a representative) and that was apparently the "only... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jade, My apologies for the wait time and the issues that you have made us aware of. If you can provide us with your contract number or property address and phone number by emailing it to social@ahslink.com, attention, "Consumers Advocate" we will follow up with you regarding this issue. Thanks
I called American home shield in July because my Ac unit was leaking. I called American home shield three times. I was on hold for 30 min, 55 min and 90 minutes. After I finally spoke to a rep, they said a repair man would be out in 24-48 hours. 72 hours and still no repair man. Finally 5 days after my initial call a repair man showed up. This past week I received an email saying my account was delinquent because i didn't pay my deductible however the deductible was automatically withdrawn from my account weeks ago. I would NOT recommend American home shield.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Bethanne, We would like to reach out to you concerning this issue. Please provide your property address and phone number to social@ahslink.com, attention, "Consumers Advocate" and we will be in contact with you. Thanks
Oh boy, your company is horrible and super unethical. If anyone wants to file a class action lawsuit, I'm in! Fist, take a look at the photo, it's August and our claim status from June 3 is still "Pending Assignment". FACTS: They will not fix your A/C, they will find every reason to not fix it because they know you are desperate to get it fixed as we live in Phoenix and it's summer. How do they do this? 1. They wait a ridicuoulsy long time to send a repairman out, even though "excessive heat" is listed as an emergency on their own contract. It was 105 when we called and got up to 107 before someone came out days later. 2. AHS will send repair companies that "work" with AHS,... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sarah, I would like to look into this matter regarding the a/c issues. If you email your contract number or property address and phone number to social@ahslink.com, attention, "Consumers Advocate", and I will be in contact with you. Thanks
Customer service is poor with wait times at 10-15 minutes. Then you get an agent who doesnt read past notes and still wants you to pay service fee. Supervisors are worse. Find a different company who knows a little bit about costumer service.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Scott, We apologize for the wait time and the issues that you have experienced regarding your services. If you can provide your property address and phone number by email to social@ahslink.com, attention "Consumers Advocate", we will be in contact with you regarding your concerns. Thanks
Have had service for two years and had good experience with AC service; however, I had a small leak dripping very slow from a fire sprinkler in ceiling that apparently is not covered. I was very disappointed. All other plumbing for everything is covered and not clearly excluded at all in policy. I would have opted to purchase additional coverage but they did not offer me anything.
Worst part is waiting on hold for over an hour on multiple phone calls before even being informed of possible or excluded service!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thomas, All feedback is important to us as we strive to provide outstanding service to our customers. Thank you for the feedback that you have provided about your service and we appreciate the opportunity to improve our customer experience.
This company has gone from great to below average in the matter of a few years. As many southerners know air-conditioners are short lived and are a major concern. In the past when you made a claim your deductible was $50 and they took care of your problem. No additional charges for freon, haul away, etc. Now deductibles are $75 and rising, freon is outrageous (R-410A) and they use inferior products. i.e. Goodman instead of name brand. The so-called "cost of doing business" is not good enough for the smart consumer. You can do better AHS!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Dale, Your feedback is important to us and we appreciate the time you took to tell us about this experience, we will use this information to improve our products and services. Thanks
I LOVE this company and will happily pay their annual fee EVERY year! They have never failed me. I place a service call online and I hear from their contractor the next morning. Their contractors call immediately, make an agreed upon appointment and then call again when they're on their way. I then receive a call or email asking if I'm satisfied sometimes the same day, or the day after the repair. This same service occurs EVERY time. And there has been multiple times that the problem cannot be repaired so they have replaced my oven, my air conditioner/heat pump and my water heater. They just tell me they will have to replace it, that's it non-repairable, I don't even have a chance to... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We're so delighted to read your feedback about your service experience. Thanks for providing great feedback.
I was pleased with the service that AHS provided. Although the initial company they identified to perform the service apparently was out of business and never returned emails or calls, after identifying this problem the AHS representative I spoke with quickly signed me up to get service performed by Sears. The Sears technician was prompt, professional, and very efficient in performing the service needed. There was no hassle at the time the technician performed the service since AHS covered the costs. ----- I was slightly less pleased with how billing was handled on the AHC side of things. Although I had been told at the time of requesting service that a fee would need to be paid for... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello C B, If you can provide your contract number or property address and phone number to our email social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you concerning this matter. Thanks
Wait times have become way too long. I have been on hold in multiple occasions recently for hours until I literally give up and just hang up. I had an emergency request few weeks back and one currently as we speak. I placed a service request online but clearly you guys didn't bother to put an emergency request option so it will take days before my issue is resolved. I am a long time customer as well just FYI. Customer service for AHS has gone done a lot.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Imtinan, Please email your contract number or property address to social@ahslink.com, attention, "Consumers Advocate", and we will reach out to you regarding this matter. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
