American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Each time I'm filed a claim the company is quick to provide a professional to resolve the issue.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Delighted to hear that you are happy with your services, Natalie!
I have been a customer for 14 years. My air conditioner went out and I had to wait 3 1/2 weeks to get it replaced. One department did not think it was necessary to rush order the unit because the temperature had not been over 105. I had to take my kids someplace else to stay because it was 90 degrees in my home. I called several times to try and talk with the department about getting it rushed but nobody ever answered the phone. A few times I was on hold for 30 minutes each time.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Melissa, I am sorry to hear about the recent experience regarding your services. If you can provide your information to social@ahslink.com, attention "Consumers Advocate", we will be in contact with you regarding this matter. Thanks
I had a flooding water heater that was obviously an emergency situation. I have had to call into American Home Shield on 4 different occasions and each time my wait time on hold was more than 47 minutes - NO EXAGERATION!!! It has been a week and my water heater is still not fixed!!! Can you imagine trying to function as a family and have no hot water for a week? American Home Shield has HORRIBLE customer service and to make matters worse the plumber they scheduled to help us NEVER answers their phone. So I have a warranty company that wasted hours of my time while I hold to get a run around over and over and they work with service providers that never answer their phone or return... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Paul, We apologize for the hold time. If you need assistance regarding your services, please email your contract number or property address to social@ahslink.com, attention "Consumers Advocate", and we will follow up with you. Thanks
Well worth the peace of mind, especially if buying or owning a home that hasn't had many updates over the years, or has existing appliances. We also have a pool under our coverage, and this alone has probably been worth the investment. When we purchased our home, one of the HVAC units soon failed, and the repair was covered (outside of the refrigerant costs). We have averaged a call per year on the pool over 4 years. I have used AHS in every home I have purchased over the past 20+ years, and have always felt it was worth the cost. The contractors used almost always get the job corrected with the first visit The only problem AHS appears to have is clearing out a fee charge when a call is... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Scott, please email us your contract number or property address and phone number to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you concerning the billing issue. Thanks
I am not going to bore anyone with any fluff Im just going to give you the facts!! 1) My garbage disposal went out and I called AHS to come and fix, I paid my $75.00 fee and the guy came out....but when he got there he said he needed to replace a pipe by law on the garbage disposal and that he would have to charge me $65.00 to do so. At that price ($135.00) I could have bought the disposal myself and changed it. So the AHS warranty was no help there, nor did anyone tell me when i scheduled the repair that it would cost me an extra $65.00!!!! 2) My refrigerator goes out and is not cooling, Keep in mind that I live in Florida with my wife and 3 kids now. I called AHS and they told... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Allison, I am sorry to hear about this issue that you are experiencing regarding your services. If you email your property address and phone number to social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you regarding this matter. Thanks.
We have had AHS for our rental property for several years. Recently we made the decision to add our home for the services. I would not recommend this program to anyone. The wait time is horrific. I would have never imagine having to sit on a phone for up to 30 minutes to speak to a representative (not once, twice, but more than 3 times), I actually warmed my lunch to return to still being on hold.. Due to a very poor referral, I was inquiring about other options for our situation and basically was told there were none. Well, I expressed and made it clear that I would be cancelling both policies. We have truly been hoodwinked and I thank God for other competitors out there. Gracious knows,... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Teresa, I sincerely apologize for the wait time and the issues with your services that you have made me aware of. Please provide your contract number or property address and phone number by emailing social@ahslink.com, attention "Consumers Advocate" and we will be in contact with you. Thanks
Difficult to reach by telephone. Drop coverage with out notifying policy holder and adjusting policy
rate
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Robert, Please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you concerning this matter. Thanks
The rep who took the claim over the phone was great, and the tech that came from the company contracted to fix our A/C was GREAT. He answered any questions without hesitation, was very professional & he was able to replace the broken part all in one visit, we were thrilled! Not one complaint.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Many thanks for the feedback, Marty. Thanks
Always there when they say they will be! Very knowledgeable. Promptly get parts and repair problem if possible If not replace appliance or offer to pay me comparable amount for appliance and service!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the wonderful feedback Scott!
Excellent service team
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the excellent feedback, Denise!
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
