American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I was billed for the third visit by the same plumbing company in two months. AHS customer service was so patient and immediately found the problem to be that a new contract was issued in the midst of these two months. She had it corrected in no time and was so pleasant during the whole call.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Earline, I am happy that we would resolve the matter for you. Thanks for the great feedback.
Doesn't care about anything but your money!!!!!! My refrigerator would still be broken if I hadn't contacted an outside contractor. AHS didn't even contact me concerning my repair that was needed..
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Gloria, We are sorry to hear about this situation. We would like to reach out to you regarding this matter. If you provide your property address and phone number to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you. Thanks
I am very unhappy with Appliance Repair Experts! (Phone 760-6604666). They came out 2 weeks ago to repair my washing machine. The tech determined that it was the electrical board and said the office would be ordering one for my machine. They called on July 31 to say the part was ordered and they would call when it came in. They called on August 4th to say the part was in and a tech would install on August 8th. The tech came out and said it was never ordered and that he had to remove my electrical board and send it in to be repaired. This will probably take 2 more weeks. Ugh!!!! No washer for a month. I called the company and they said that they were sorry for the mixup. You should... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Bev, We would like to offer our assistance regarding this matter. Please email your contract number or property address and phone number to social@ahslink.com, attention "Consumers Advocate" and we will be in touch with you regarding this matter. Thanks
American Home Shield provides excellent, quality service. The vendors with whom they work are timely and efficient. I've been an AHS customer for nearly eight years and I anticipate continuing that relationship indefinitely.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback Lisa.
AMS uses Freedom Heating & Cooling for their HVAC repairs. AMS should check this company before using them as there are many complaints against this company. I was out $75.00 for absolutely no service. AMS would not allow themselves to be responsible. Only the consumer is responsible for AMS errors/mistakes.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Etta, We would like to look into this situation that you have made us aware of. If you provide your contract number or property address and phone number to social@ahslink.com, attention "Consumers Advocate", we will follow up with you. Thanks
My contract number is #212324322 I consider myself a very fair person. Or maybe I have high expectations but my experience is always the following. 1. Hold times to talk to a representative are always near or more than 30 minutes. 2. They rely on local contracts. I have yet to have a service be fixed in less than 3 visits. Anything breaks needs parts and they need to first look, then buy parts with approval of AHS and then ordered, then they come back at least once, sometimes several times. 3. Speed because of this process is not fast. You will be without that product for at least 10 days. 4. At 400/year, its better to just put that into a fund and save. You would have 4K... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Brian, I am sorry to hear about this situation. Thanks for providing your contract number and we will look into this matter and follow up with you. Thanks
Two months ago I received a prompt and efficient service call regarding my malfunctioning didhwasher .The problem was in the computer panel which required the ordeing of a new panel. The wait was at least a week,but I received a call from the technican informing me of the shipment progress. He was back with the part at the appointed time and the repair was done quickly!. I appreciate the politeness and promptness of the techinican. The fact that only one serviice call payment was required is also appreciated! This was my second time to receive excellent service from Home Shield, the first being an air conditioning problem that required a complete new system in my former... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Dorthy, I appreciate the time that you took to tell us about this experience with your services.
My washer stopped working one day. I called in for service and the tech was schedule to come in 24 hours. He came in on time and repaired the problem.
Everything happened just as American Home Shield advertised.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Robert, We are pleased to hear that you are satisfied with your services. Thanks for the feedback!
For the most part, AHS is quick to respond to claims and service callls are handled in a timely manner. However, if an issue isn't resolved with a visit, then I have to call AHS back in order for a service person to return to fix the issue. The membership costs have risen about 20-25% in five years.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kathy, All feedback is important to us and we appreciate the time you took to tell us about your experience.
Long wait times- up to 2 hours.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We apologize for the long wait times Carla. If you have an issue that we can assist with please email your contact information to social@ahslink.com, attention "Consumers Advocate" and we will be in contact with you. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
