American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Very poor access to any customer service. Long wait times on the phone. No access to emergency service as AHS provides one vendor only. The vendor has 24 hours to respond with an appointment- not helpful at all if you have a leak as I did damaging your home. Most customer service reps are poorly trained and not helpful. I called the vendor immediately and thankfully they were very professional and provided excellent support and service. Not so with AHS.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, My apologies for the wait time and service issues that you have experienced. I would like to reach out to you regarding these concerns. If you can provide your contract number or property address and phone number by emailing social@ahslink.com, attention, "Consumers Advocate", I will follow up with you regarding this matter. Thanks
They need to do a better job checking out the companies they use for repairs. They sent a company, Mid State Refrig to repair my air conditioner. Tech was here for 3 hrs, left me with 90 degrees in my house. Told me fan, motor coils needed to be replaced. He went back to office, and they said no it needed a air handler, lady in office told me the guy they sent was new and did not know what he was doing. Came back out after not having air for almost 3 days, service mgr came with him, then I was told reason it was not working because the guy wired the fan backwards!!!! Then he said this is a busy time of year for them so they hire extra help, I told him he should check on who they hire.... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Marge, We strive to provide excellent service for our customer and it is disappointing to hear that we have fallen short of that goal. We would like to reach out to you concerning this issue to see how we can resolve this matter. If you email your contact information to social@ahslink.com, attention "Consumers Advocate" we will follow up with you. Thanks
We have had this company for 4 years and used them 6 times over the 4 years. I would run from this particular agency and fast. You sit on hold at times for 1hr and 45 minutes at times and are many times placed on hold for another 30 minutes because the individual cannot handle the problem. The most recent (lack of a repair) was our a/c unit in the attic. They sent a company to our home and the tech stated " we had missing bolts and wires". The second opinion stated we needed a blower motor and another component. If wires and bolts were missing we would not have been able to use our a/c at the hottest time of the year in Texas. Considering we have a total of 4 a/c units in our... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Kurt, We would like to reach out to you regarding the issues that you have made us aware of. If you email your property address and phone number to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you regarding this matter. Thanks
Airtronics did a horrible job repairing our A/C. We were out of a/c for a month & a half. They sent a tech who didn't know what he was doing apparently - he "fixed" it then that night the breaker tripped & we were out of a/c again. Then they sent another tech who wasted 3 trips not fixing the issue (with lonnng time gaps in between his visits). I was told by AHS I was "entitled to a 2nd opinion" which I thought meant free - I got the 2nd opinion but I suspect I will be billed for it - if so I will protest that b/c the rep at AHS I spoke with just said "you are entitled to get a 2nd opinion" & did not say - "for the $100 service fee" which is false & misleading. AHS even had to send... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Nancy, I am sorry to hear about this issues that you have experienced regarding your services. If you can provide your information, we will follow up with you and look into this matter. Please email your contract number or property address and phone number to social@ahslink.com, attention, "Consumers Advocate" and we will be in contact with you. Thanks
Did a good job but we do not have local service providers approved by AHS. It then takes time to find a provider and get them "approved" for the service. Time on the phone is long. Maybe a special number?
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Bob, We sincerely apologize for the wait time and the issues that you have experienced with your services. We appreciate the feedback that you have offered and if you have any issues that we can assist you with, please email your property address and phone number to social@ahslink.com, attention, "Consumers Advocate", Thanks
Prompt service, knowledgeable technicians, easy to submit using web site.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Wonderful feedback. Thanks Leslie!
The process to get anything fixed takes forever and anytime you need to call AHS with an issue that can't be resolved online, the hold time is over 1 hour. When you do get through, the representatives never know any answers and promise to call you back with information but they never do. I've had at least 6 representatives over the past 6 weeks promise to call, I haven't received a single call back. Terrible service, terrible contracted companies for repairs, my AC still isn't fixed after 6 weeks of fighting for service and repairs. DO NOT CHOOSE AHS.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We would like to apologize for the inconveniences that you have experienced with your services. I would like to reach out to you to see how we can resolve this matter that you have made us aware of. Please provide your contract number or property address to us by emailing social@ahslink.com, attention, "Consumers Advocate" I will be in contact with you. Thanks
I have requested service on my central air condition on 31 Jul 2017 and total air care came out on 02 Aug to service and found that it had a leak. I had to call back for a recall on 04 Aug 2017 and they came out on 08 Aug 2017 to tell me i still have a leak. I have not gotten a resolution/repair to this situation and its been 7 DAYS with NO AIR CONDITION and 2 service call of wasted time. TERRIBLE SERVICE!!!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jimmy, If you can provide your contract number or property address and phone number to social@ahslink.com, attention "Consumers Advocate", we will follow up with you regarding this matter. Thanks
I'm disappointed that I could not get my water heater replaced for the $75 fee. The plumber/service provider quoted another $475 to replace the water heater for the modifications. The modifications we're not required. I believe AHS should vette their service providers to about such instances. I had another plumber install the water heater for less than half the price.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Michael, I would like to look into this matter. If you email your information to social@ahslink.com, attention "Consumers Advocate", we will be in contact with you regarding this issue.
American Home Shield has the WORST customer service and I do not recommend anyone purchase a home warranty from them!!! The compressor in our air conditioning went out over a week ago. We have newborn twins at home and it has been over 100 degrees outside for the past week and we still have no air conditioning!! The multiple times I have called customer service, it has been over an hour wait to speak with a representative. We were told last week it would be Thursday or Friday before they part was delivered to the local contractor for installation. As of yesterday, still no compressor so I attempt to call AHS back one more time. After waiting on hold for an hour, I was hung up on so... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Lacey, We would like to reach out to you regarding this matter. Please provide your contract number or property address and phone number to us by emailing social@ahslink.com, attention "Consumers Advocate" and we will be in contact with you. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
