American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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The process to request service was easy. I was called to schedule an assessment within 24 hours.
I requested service on my dishwasher on April 14, 2021. I’m still waiting for it to be repaired. We’re coming up on 3 months!
I’ve called and called, but nobody seems to have any answers.
Great service. Our air conditioner stopped working in 100+ degree heat and my wife was in the Hospital and was to be released soon. I called AHS and they assigned a contractor. Unfortunately the contractor could not come out for a week. I called back explained the situation with my wife who had had a stroke and AHS found a contractor who could come out the next day which by coincidence is the same day my wife was released from the hospital. Actually my wife and I arrived at our house at the same time as the contractor. The contract fixed the air conditioning problem and my was able rest comfortably. Thank AHS!!
I am satisfied with AHS response time, but on a call back the response time
Its not so great. Takes too long to get things repaired.
This company will take your money and offer you incompetence in return. We have had them for years and the one time we really need them they are routing us to Manila and India. They promise to escalate your issues but they don't a d they will not call you back. I have not had AC for more than a month because they sent disreputable HVAC repair men to my house. The repair person opened the valves to my AC and dumped all my Freon out. When we call AHS we get agents who barely understand English and they read from a script. We sit on hold for hours to have someone repeat nonsense to us. Please save yourself the hardship. 6 years of paying them for them to send someone to violate my property.
The worst! While all my claims have eventually been resolved, the anxiety I have experienced and the lack of attention and accountability during a stressful appliance or pool break down are at best awful and at worst reprehensible. There is no excuse not to have an emergency support inplace for those after hours or weekend break down. An example. I was expecting out of town guests and stocked my refrigerator with over $500 worth of meat and other perishable items. Refrigerator died at 6:00p. m. on Friday afternoon. A contractor was assigned so I looked them up to see what their reviews were (a normal procedure after some bad experiences with other repair companies).... Read More
AHS breached my warranty contract by denying a claim based on incorrect information. I had filed a very simple claim for leaking bathroom faucets, and their position was that the faucets were "missing components" (Which per section 1.e.g.i, they can use to deny a claim), referring to the water cartridges, which were in fact present. The photos that their chosen contractors had taken even included the cartridges still in the faucets. After spending significant time on the phone attempting to reason with various AHS employees, they still chose to deny my claim. My guess is either the contractor/s had lied to collect the $75 service fee and move on to other easy jobs, or AHS misclassified... Read More
I have used my warranty twice. I am pleased so far.
Hands down worst experience dealing with these people! They have 0 follow through and don’t return calls, they cancel appointments without notification, write up wrong service requests, make you wait 30-45 minutes on hold to talk to someone, only to tell you they won’t correct their own mistakes!! The worst customer service ethics I have ever witnessed and experienced in my life!!!
I would give 0 stars if I could, they’ve been a nightmare to deal with!
I have has this home warranty for several years. Most of the service providers have met my expectations. I have had call backs on a clothes washer twice for the same issue. Also on the central AC. 3 times. I place most of my service requests on line. Why? When I call the service phone number, the answer time is 30 minutes or longer. Additionally, you cannot request a specific service provider who provided excellent service on a prior request. Today 06/22/21, the phone response time was 20 minutes.
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
