American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I have been with AHS for 17 years and will cancel soon.
After 17 years covering my spa many times ,now they said that is not cover? , Crazy.plus I use to call and get customer service in 5 min ,now I call for service o question and Wait time is more than 30 min.
I have been with AHS for 17 years and will cancel soon.
After 17 years covering my spa many times ,now they said that is not cover? , Crazy.plus I use to call and get customer service in 5 min ,now I call for service o question and Wait time is more than 30 min.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jorge, Please send your information to social@ahslink.com, attention "Consumers Advocate", and we will reach out to you concerning this matter. Thanks
I have been with AHS for 17 years and will cancel soon.
After 17 years covering my spa many times ,now they said that is not cover? , Crazy.plus I use to call and get customer service in 5 min ,now I call for service o question and Wait time is more than 30 min.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, My apologies for the wait time and the issues that you are experiencing, Please email your property address as well as your phone number to social@ahslink.com, attention "Consumers Advocate" and we will be in touch with you regarding this matter. Thanks
I am a soon to be former customer of AHS. I've had them for three years now and have only used their services twice. The first was for my washer that died. It was more expensive to repair than replace so they offered a buy out which I put towards a new washer. This claim went off without a hitch. Then the second claim this year when my AC for the upstairs of my house went out. I was able to get the number for the service techs fairly quickly and because I called them, was able to get on the schedule three days later. This was during an extremely hot time in my area. At the time, my AC would cool at night fairly well, but during the day it was quite hot and humid upstairs. When the... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Tamiko, We would like to look into this situation, if you can email your property address and phone number to social@ahslink.com, attention "Consumers Advocate", we will follow up with you. Thanks
If you want to speak with your home warranty company this is not the company you want to be with! Hold times are always over an hour! Even their chat line simply refers you to the telephone number ... and that require another hour or more of wait time. Once you get someone or report a "covered" appliance they are pretty good at getting a contractor to come make the repair although they (AHS) has to order the part and send it to the contractor even though one may be available locally that the contractor could get and speed up the repair. Replacement parts are generally at a lower quality than the original. once the repair is assigned I would give the company 4 stars. For being able to... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello William, We appreciate the time you took to tell us about your experience with your services. We strive to provide an excellent product and services for our customers. We certainly apologize for the extreme hold time and if you have any issues that we can address, please email us at social@ahslink.com, attention "Consumers Advocate". Thanks for the feedback.
Terrible company. 1. I called for a dryer check. I paid my 75 bucks. An agent came and told me I have to buy fuse and thermometer which he has to order and come back to fox it for which I have to pay 209 bucks. AHS said they don't cover because 'the machine broke because of yr fault' It is outrageous. I paid for the service and this is what I get. Remember I pay my monthly bills too. 2. I called for AC check. I again paid 75 bucks for AHS. An sgent called me and said he would come on July 20th. I was waiting all day long and I have a camera and I know who exactly comes to my home. A few days later they left a voice message informing me they couldn't find anyone to open the door on the... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Alemayehu, We certainly apologize for the issue with your services, that you have made us aware of. We would like to look into this matter. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will be in touch with you. Thanks
I wanted to share my feedback on the recent service I received from the company. I’m extremely unhappy and disgusted with the company. I have had a contract with the company since 2008. I’m a widow and I pay for the warranty every month because I cannot afford costly repairs on my appliances. Unfortunately, my ac decided to break on one of the hottest days in my area. I submitted a request to repair my ac on Saturday morning July, 22nd. I then proceeded to call the company to try to expedite my request. On Saturday, my city was under a heat advisory warning and the temp was going to be a 100 degrees. After sitting on the phone for almost an hour I finally received a... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jennifer, Thanks for bringing this matter to our attention. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will reach out to you regarding this matter. Thanks
Have had this warranty for nearly one year. Called to have AC fixed May 1. They sent out a repairman who noted on the form that he replaced a capacitor when he verbally told us he put in gas but could not find a leak. The AC went out again this past Fri 7/14. I called and got a recording. I reported the problem but never received a call from anyone. I got an email from AHS on Sat at 6:44 am stating who would be calling to schedule an appointment. After we did not hear from anyone beyond the 24 hours I called another company on Sunday morning to fix the air. I sent AHS an email cancelling the service call and let them know I had called someone else. I called AHS customer service... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Judith, Please send your property address and phone to social@ahslink.com, attention "Consumers Advocate", and I will look into this matter and follow up with you. Thanks
This warranty company is a joke. Every time you call to make clam it is anywhere from 45 mins to 1hr and 30 mins. My last clam had to do with my well pump leaking for the fourth or fifth time. I call hour and 28 mins later they made a calm. Never heard back from anyone in 24 hours I called back on a Saturday took 25 mins to get through spoke to some that told me my clam was cancelled due to over money allowed. I was explaining that the company came out replaced water pump and it keep leaking in the same spot. So now my water pump has been leaking for five days and no one is coming out for another two days. This is after I had to talk to a manager from AHS and to the company myself to set... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jason, I apologize for the extreme hold time that you have experienced. I would like to look into this matter regarding the plumbing issue. Please email your property address and phone number to social@ahslink.com, attention "Consumers Advocate and I will be in contact with you regarding this matter. Thanks
We have been waiting over two months. No call backs no one to fix our ac. Keep saying there backed up. We even called the ac people ourselves and said there were 30 people in front of us. Call at least three times a week on hold over 45 minutes every time. No answer
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jeannie, I apologize for the length of time that it has taken to resolve this situation. Please send your information to social@ahslink.com, attention "Consumers Advocate", and we will follow up with you. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
