American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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6/02/2017: Notified American Home Warranty, Set up Appointment. 6/7/2017: J&B Retail Construction came to look at fridge, stated they would order parts and charged me a $75.00 service fee. 6/12-6/16: Multiple attempts to reach J&B Retail Construction, unable to reach anyone. 6/19: J&B returns phone call, we agree on the 23rd of June to replace the parts that were ordered on June 7th. The technician that installed parts did not unsure unit was cooling properly. Wrench was left on top of fridge hit a family member on the leg. Failed attempts to reach J&B Retail Construction that the fridge is still not working after tech replaced parts. 6/24: Scheduled an online appointment with... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Mandy, I sincerely apologize for this issue that you have made us aware of. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you and look into this matter. Thanks
Hire more employees!! Being on hold for an hour and fifteen minuets is ridiculous! Then when someone does get on the phone they have in attitude with me! Was told one person services my area for AC. Well that person won't call of come out to my home. The only option they gave me was to pay someone else myself and I may get reimbursed. Why do you think I paid almost 500$ for a home warranty?? So I wouldn't have to pay ridiculous amounts to have thing repaired!
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Krystal, We apologize for the wait time and the issues that you have experienced with your services. If you send your information to social@ahslink.com, we will follow up with you regarding this matter. Thanks
Imposssible to contact company with claim. I've tried 5 times this week and put on hold for excess of 45 min on each occasion. Finally after 50 min wait got a agent who transferred me to another agent then put on hold again still after 2 weeks cannot get a answer from phone contact or ahs web site. Very disappointed ! Not worth the stress! Unsat management.
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Richard, We certainly apologize for the extreme wait time that you have experienced. If you send your information to social@ahslink.com, we will follow up with you. Thanks
I would like to thank all people that left their candid reviews. My wife and I were getting ready to start our service today and thankfully I took the time do some research. I stopped reading reviews after the third page. It would seem that only about 1 review per page was above a 1 Star and they appear to be about the same issues, horrible customer service and inconsistent coverage. I think we will put the $600 a year in a savings account and deal with repairs on our own.
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kevin, Your feedback is valuable to us and we appreciate the time you took to tell us about your decision. We strive to provide an excellent product to our customers. If we can be of service to you or address any concerns that you have. Please send your information to social@ahslink.com, attention "Consumers Advocate". Thanks
I have been a costumer for 3-4 yrs already. I called since last week and I am put on hold for at least 45 mins-1 hour for customer service to pick up. I have a dispatch number and I called the company that was referred to me and they said they did NOT received an email from you. I have been calling you guys since last week but to no avail. I tried going to your website to request for another order but I could not because they have a standing order with the same appliance. I looked up your reviews here and it seems like i am not the only one who is not happy with how you do business with your customers. Time to look for another home warranty company.
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I apologize for the extreme wait time and the issues that you have experienced with your services. If you send your information to social@ahslink.com, attention, "Consumers Advocate" we will follow up with you regarding this matter. Thanks
Been trying to cancel all morning. Called the number I was instructed to call and then I get transferred from one person to another and then in the "hold" queque. Now been 41 mins and still holding. Finally get a rep only to be told that I have to call another number! So why can't you post that other number on your website????? So now, I'm holding yet again!! So fed up with their nonsense of why they can't pay for this and why they can't pay for that. Even when it's covered under my plan. Was told I can't speak to a manager but they will have a "TL" which I presume means team leader - to call me within 24 hours. Worse customer service I have ever experienced and I still haven't been able... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Dee, I am sorry to hear that you are wanting to cancel your services. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will reach out to you regarding this issue. Thanks
There is absolutely nothing good you can say about this company.
- Customer service is terrible. I was left on hold for over 45 mins after trying to resolve an issue that was created by them.
- the HVAC tech they assigned did not show up for original appointment and then said it would be another week before he could get on the calendar.
Being in the service industry this is one of the worst service companies i have ever dealt with.
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Andrew, We are sorry to hear about the unpleasant experience that you have had with your services. We strive to provide excellent service for our customers. Please email your property address and phone number to social@ahslink.com, attention, "Consumers Advocate", if you would like to be contacted. Thanks
You can never get ahold of these people! If you have any problems, plan to spend at least 45 mins on hold. Their Facebook page is riddled with complaints of outrageous call hold times.
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Tracy, My apologies for the wait time. Due to our increased call volume, the turnaround time is not as instant as we'd like, but we are working quickly as possible. If you are needing assistance regarding your services, please email your property address and phone number to social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you. Thanks
You do not know what you get until you need it. Well first time. For pool.We were told they are instructed to and i quote " bandaid" the problem. Thats a problem. Now we have been without ac since last night. Its thursday. Said wont come until monday...What! So i called to complain. This was 12 thursday. The warranty rep sent us to another contractor. After she was told they could come fri. I called this contractor 3 times. Since no call for the appt came. I was told they will call later. Its 9 pm thursday no call! So! 2nd night no ac. I will be cxl'ing. Also. The brochure advertised a/c can cost up to $3,500. They say if it breaks they fix.Nope. Contract says up to $1,500 in a contract... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We would like to look into this situation. Please send your information to social@ahslink.com, and we will be in touch with you concerning this issue. Thanks
Worst Customer Service ever! Uncaring, rude and generally incoherent staff. AC had problem on 6/29. Was switiching on and off and leaking in our basementCalled in, had to wait over an hour to get through, and after a few days, a tech did come out. Problem with a switch. After two weeks, leaks started again. Had to place another call, AHS said we would not have to pay deductible, and same tech came out. As soon as tech left, AC started leaking gain. Called both AHS and tech, they returned within an hour and we made them stay until the AC unit went through the cycle. This AM rec'd an email from AHS about overdue service call charge. After an hour on hold, SC rep said tech said yet... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Thomas, I am sorry to hear about the bill issues that you have experienced. We have located your information in our system and will be in contact with you regarding this issue.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
