American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
I cannot believe you post this company as being in the top ten! Every review I read was like I was rereading the same miserable service was given to everybody. I know as I also have had disgusting service from these people. The technician wrote up my kitchen stove as being in need of replacement as it was too old to repair. Ok so I wait and wait for some type of response from the company. Nothing! After many hours on the phone with people whom could hardly speak english (nightmare trying to converse ) I finally got them to understand that I had nothing to cook in. Days later I called again to be told that they had found a firm that specializes in out of date stove parts but it would take... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Don, We would like to reach out to you concerning this situation. This is not the experience that we want our customers to have with our services. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will be in contact with you regarding this matter. Thanks
I am a customer of AHS, but I won't be as soon as my contract expires. I have not had one service call where I paid the contractor on the spot that AHS recorded it as paid. I even had the contractor call AHS to tell them I paid their service fee and still had to call again twice because they can't keep track of their money. You have to wait on the phone for 30 minutes or more...if the system they use doesn't hang up on your 4 or 5 times while you are waiting...just to talk to someone. Now imagine doing this after every. single. service. call! Tonight I called and waited and waited just to have them tell me I'd have to call back tomorrow because I have to be on the phone with them at... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kimberly, I am sorry to hear about the billing issue that you are experiencing. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will look into this matter and follow up with you. Thanks
I have been trying to and trying to get a hold of this company for work that was done in my home. I bought a home and soon after, a leak in my upstairs bathroom was found. Once I FINALLY reached them, I told them of that problem and a few others, they told me a company would come out on a certain date, they did not. They rescheduled and came and I paid them the $75.00 fee. The next day I called them back because I forgot to tell them about my shower leaking and to add it to the list of problems to be addressed and was informed that I would have to open a new work order and pay another $75 even tho no one had been to my home and no work had been started. RIDICULOUS! It took them 5-6 weeks... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Dawn, I sincerely apologize for this issue regarding your services. We aim to provide excellent customer service and regret the experience you've had. Please send your information to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you. Thanks
My house has been without air-conditioning for over three weeks AHS and their contractor keep blaming each other for why part hasn't come to to get HVAC fixed though AHS is responsible for ordering and shipping part out have spent over 9 hours total to this point waiting on hold with AHS and was hung up on after waiting an hour for an representative and had to wait another hour to get someone again to boot their HVAC company now won't answer phone and hasn't returned my call and I have been nothing but nice to these people as to try not to tick them off so I get even worse service.i just bought another AHS warranty for another house before these issues and now I'm going to cancel it before... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I am sorry to hear about this situation and the inconvenience of being without air conditioning. We would like to offer assistance regarding this matter. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will be in touch with you regarding this situation. Thanks
i made a claim im on July 10 that central air is not working after a series of lame excuses of how busy thwy are soneone was finally sent out July 21 and diagnosed it was a burnt out fuse but the repair guy didnt have it on the truck he still asked for 100 dollars. the part is simple and its carried at home depot they made appointment for 24 hours later, Today i took off work again but the repair company was a no show i tried calling repair company but voice mail was full i called american home shield they also tried to get ahold of golden state repair but they couldnt either so its 97 degrees upstairs where all the bedrooms are so my children and myself are sleeping in the... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Gary, Thanks for making us aware of this situation. We would like to look into this situation to seek a resolution. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will be in contact with you concerning this matter. Thanks
I was glad to have my AC unit finally repaired after two months with A USair. My problem started in May when my AC unit stopped cooling. It was on a Friday when I contacted American Home Shield, and they sent a serviceman out that Monday. He changed out the thermistat and thought that would fix the problem. It didn't. A couple of days later AC stopped cooling again. This time another serviceman with A USair came out. He said the thermistat was not the problem, but the fan motor was. He replaced the fan motor. That was fine for a few weeks, but AC stopped cooling again in mid June. Same guy came out again and said it was a faulty fan motor that was installed, and he put a new one in. This... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Ronda, This is certainly not the experience that we want for our customers and we would like to look into this situation to see how we can resolve this issue. We have located your information and will be in contact with you concerning this matter. Thanks
Non reaponsive, unconcerned, and rude customer service from AHS. Keep sending repair company to repair a part the company has already told us and AHS is not available--backordered from manufacturer with no plans to recreate. Since the repair company has had to come out numerous times already, have requested appliance replacement. AHS says the THREE small of the 4 burners work, so it's technically not unusable. No concern that only the large NON WORKING burner has enough btu to boil water!
At least 45 minute hold time to speak to live representative, and I've often tried several times of day.
Very disappointing considering the cost of the warranty.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jeanne, I apologize for this situation and the inconvenience that this matter has caused. Please send your information to social@ahslink.com, attention "Consumers Advocate" and we will be in contact with you. Thanks
OMG...service is terrible. As I sit on hold, now approaching 5 hours total on hold over several phone calls, I'm wondering how this company stays in business. On 6/22/17 I called about a cooktop issue. Someone finally came on 7/6/17 and told me he didn't know what was the problem that he would have to contact the manufacturer...ok fine. So I never hear anything. The second time I called I had mentioned that Sub Zero would cover the parts because the cooktop was still under warranty for the parts but labor was not covered. That all they needed to do was order the parts, and Sub Zero would send them to me for the technician to repair. The rep at AHS said she didn't see where any parts... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, If you send your information to us at social@ahslink.com, attention "Consumers Advocate", we will contact you to seek a resolution to the situation. Thanks
I have had this policy for the third year. I called about an undercounter ice maker repair. It took a week for the service repair man to come out. I paid the service fee if $75.00. They had to order a part which would take a week. They then called and told me the ice maker was not covered. Once the part came in, it still took a week to come out and make the repair. Way too long to have to wait. And especially no coverage. Second half: I called to see about obtaining coverage for multiple refrigerators and the ice maker. I was told I must wait until renewal, which was fine. I have since received a call saying my account was being closed. I called and was told that must have been a... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Woody, Thank you for bringing this situation to our attention, we would like to follow up with you regarding this situation. If you send your information to social@ahslink.com, attention "Consumers Advocate" we will be in contact with you. Thanks
fir air cinditioning support this service stinks. The first time I called I could reCh them ti mmake an appointment and service was in 2 days. Air 72 was sent and they replaced a burnt wire in a/c and unit ran. $100.00 charge. as soon as they left an email arrived to notify me freon would be extra cost (ok). Within 3 days the unit broke again. Tried calling for service at 7:00pm sever times, and on hold for 1 hour before giving up. Tried a couple more times before 9:00pm. Never got through. Next morning got through and finally got through after waiting until 9:00 cst. (Meanwhile I tried to call Air 72 direct to seemif they could help. Got a recording. They declined to come - too busy that... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Linda, I am sorry to hear about this situation regarding your services. This is not the experience that we would like for our customers. Please provide us with your property address and phone number by sending it to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
