American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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The tech was rude, refused to provide the summary of issues and he was not helpful and dismissive of our concerns. Have not been able to get in touch w/AHS to discuss (on hold for 1 hr 3 separate times). The electrical box is melting with no help.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kim, We would like to look into this situation. If you send your information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
This is literally the worst customer service I have ever received. Our AC was leaking and we called AHS (first time to ever call during our 1.5 yrs) on 7/14 only to be put on hold for a total of over 2.5 hours before reaching someone. Once we finally did reach someone we let them know we contacted another company and asked if we could get reimbursement. They just called today, 5 days later, and the woman was so rude that we will be canceling our contract. She referred over and over to the contract letting us know secondary damage isn't their problem and it was clear she could care less. When you pay for a service you expect it to be done right, but overall customer service is so much... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Priscilla, We certainly apologize for this issue and we would like to see how we can resolve this situation. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will contact you regarding this matter. Thanks
Plan on taking the day off and having a speaker phone on hand as you will be on hold for half day. Staff is staff is less than friendly :lazy; if you have a fridge let them pump it up with Freon as a bandage so you can pay your 75 dollar co-pays LOL; kept mine going for two years. Still on hold ............lost all my Costco food time off work 12-5 hour window showed up at 5:15 could not get ahold of AHS?? Still on hold 1.5 hours "your call is important to us" "the next rep will be here to assist you" LOL Still on hold.........Tired and hanging up!! Great Service
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Nyla, My apologies for the wait time. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you regarding this issue. Thanks
I am in the process of exploring my options for a Home Warranty and was very disappointed to read all the negative reviews. I am that consumer that actually reads customer reviews beforehand. To send non-renewal notices for simply expressing concerns (online). That is exactly why consumers read reviews, to see how companies handle situations. AHS you failed! However, that is not the only thing that concerned me......your extended hold times are a major concern as well.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Drew, My apologies regarding the extended hold times and your disappointment concerning your services. Please email your property address and phone number to social@ahslink.com, attention, "Consumers Advocate", if you would like to be contacted. Thanks
I call in and find out that my coverage has changed to 110 month. after being on the phone for one hour never will use them again
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Chandrika, We apologize for your experiences with your services. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you regarding your concerns. Thanks
Using AHS is one of the best decisions that my family has ever made. We no longer worry when something goes "wrong" with an appliance or function of our house. $100 covers each visit and parts and, the vast majority of the time, that is MUCH less than repair otherwise plus service fees, etc. would have cost. We have needed their services 5 times now and I have been more impressed every time we contacted them. Plus...how can you put a pricetag on peace of mind? #gladwefoundAHS
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for sharing your feedback, Jen.
Consumer beware. They do not value their customers and have some of the worst costumer service policies including 90 minute hold times, constant rerouting of the call, no response to other contact methods, no explanation for what services and coverage details. This company has so many contract loopholes. When they say they cover all components that is often not the case. Make sure to look at the G1 section of your contract - it allows them to pick and chose what they will cover.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jaime, I am sorry to hear about your frustration regarding your services. Please send your information to social@ahslink.com, attention," Consumers Advocate", and we will be in contact with you regarding your concerns. Thanks
Super easy service. Fast repair. No issues at all. Very qualified technician sent to our house. Really great experience with American Home Shield. Highly recommend. We were a previous customer of Choice Home Warranty and quickly discovered that they do not have high quality companies backing up their warranty program. American Home Shield not only deals with high quality repair businesses, American Home Shield's customer representatives are obviously well trained and very helpful.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the wonderful feedback Sandra!
AHS is the worst!! It took them almost 6 months to get a competent plumber to service my hot water heater. I lost numerous hours of work waiting around for the contractor that never showed up. The contractor came out to my house at least 10 times and still didn't properly fix the problem. Not until I called the executive office and demanded that they send a reputable company did I get the problem solved. Oh and I mysteriously got a letter after I complained that they weren't renewing my contract. Be prepared to fight many battles and waste lots of time.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Shanae, I am sorry to hear about the plumbing issues and the experience that you have had with your services. We strive to provide the best service experience possible for our customers. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you regarding this matter. Thanks
Very professional and prompt service, friendly contractors and information and details before service regarding cost. Thank you.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We genuinely appreciate the great feedback. Thanks Margrit.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
