American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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WE HAVE AMERICAN HOME SHIELD FOR 6 YEARS NOW, THIS YEAR WE STARTED LOOKING AT OTHER HOME WARRANTY AFTER LOOKING AT SEVERAL HOME WARRANTY WHICH WAS CHEAPER. BUT THE LIMIT OF COVERAGE WAS CRAZY. MOST OF THEIR WARRANTY COVERS ALL COMPONENTS AND PARTS. I RECOMMEND AMERICAN HOME SHIELD IS THE BEST CHOICE.
TAMMY HILL
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Tammy, We're delighted to read your feedback. We aim to provide the perfect service for each customer. Thanks
I have spent a total of 3 hours on hold and have as of yet to speak to a person. I called to check on the status of a work order from last week , no answer, now when I call about a new plan , no wait immediate answer....... So what that tells me is they are quick to get you into a contract and take monthly bank drafts out of your account BUT service is a completely different story.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Robert, I want to offer my apologies for the extreme wait time. Due to the increased volume, the turnaround time is not as instant as we'd like, however, if there is an issue that we can assist you with please email your property address and phone number to social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
So a few weeks ago I had issues with AHS. I wrote a bad review and low and behold they noticed by mail today they are not renewing my contract. Now renewing my contract because I complained about not holding your end of the bargain up. Wow do not use this company. What a rip off
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Carlton, We are sorry to hear about this situation and have located your information and will be in contact with you concerning this matter. Thanks
Horrible customer service. My air conditioner went out in 105 degree heat. I filed a claim. The repair company could not come to my house until 24 hours later and suggested I contact AHS and see if another company could respond sooner. I waited on hold with AHS for an hour and twenty minutes before hanging up. The message kept telling me my wait was over ten minutes, they were right. It also kept telling me I was a valued customer, which they were wrong. I was able to find the "chat" line on AHS' website. I was told I was next in the queue and my wait was one minute. After at least 15 minutes of waiting someone responded to me. I was told they could not help me. I contacted a repair... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I sincerely apologize for the hold time and the issues that you have experienced regarding your services. Please send your information to social@ahslink.com, and we will reach out to you concerning this matter. Thanks
3rd time that I've had to use them in almost 10 years of coverage - this time a new AC unit was needed. Service was fast with no hassles what so ever! I beleive AHS truly cares about their customers and they are definitely worth the premiums paid just for the peace of mind.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Milo, We really appreciate the great feedback and we are pleased that you are enjoying your services. Thanks
After many years with AHS warranty, I've concluded that it's a rip off. I've called more than 5 times one central AC spending more than $600 in service fees for a problems that never seemed to stay fixed. I just recent had to call again and the problem is the evaporator coil, an expensive repair. I was informed by AHS that it would pay $2K plus for the repair and my portion, based on necessary freon and uncovered code requirements, would be $1100+. Because the unit is old and outdated and the too many service calls already, I called AHS and asked would AHS apply the $2K+ towards a new unit for which I would pay the difference. I was on hold for more than an hour b4 getting to the right... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Richard, I am sorry to hear about your disappointments with your services. We strive to provide excellent service and regret the experience that you've had. If we can be of any assistance to you please email us at social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you regarding your concerns. Thanks
Slooooow service. Besides waiting two weeks for the initial vendor to show up after starting a claim, the vendor then put in the request for a simple thermocoupler for an oven within a week of the visit. Ahs did not order the part until 21 days later, with a delivery date of one more week. So once it comes in i'll still have to wait for scheduling the vendor to return, i'm looking at 6 weeks from first visit to final installation, and more when you consider the time between filing the claim and the first vendor visit! On the AC side, the original vendors they scheduled never showed and their voicemail box was always full.....enough said.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jonathan, We sincerely apologize for the experiences that you have had with your services and we have located your information and will be in contact with you. Thanks
After 10 yrs , we cancelled our contract today with AHS. Two years ago our hot water heater went out. Because it's in the garage, we were told that it was not covered. So, we bought a new one and had it installed for$1100.00. We just found out that it was covered. Someone gave us the wrong information. Now, our ice maker went out in the frig so we called for service, a gentleman came out and said he would order a new senor. Received a phone call from AHS service stating that the ice maker was not covered but as an option and additional money per mo/yr, it would have been covered. No one explained that to us either. Now, they are telling us it would be $38.00 for us to cancel the... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Barbara, We are sorry to hear about your recent cancellation and the issues that you have experienced with your contract. We would like to see if we can help resolve this matter. If you send your information to social@ahslink.com, we will follow up with you concerning this issue. Thanks
I am so disappointed. I had an expediated order 5 days ago and I can't get anyone at AHS without holding for more than an hour. You can bet when my contract is up, I will be canceling.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Phyllis, We certainly apologize for the hold time that you have experienced, if you send your information to social@ahslink.com, we will be in contact with you to address you concerns. Thanks.
I had an issue with the plumbing under my kitchen sink and was also concerned about the ductwork that is under my house. I could feel lots of cool air 'escaping' from between the siding and foundation in spot in particular. I requested service online for my two issues so I didn't really deal with AHS customer service. The two companies that were chosen to service my issues contacted me right away and we found times that were workable for my schedule. The plumber came out and ended up replacing some pipes and connections under my sink and was gone in under an hour. Very happy with his work and professionalism. The HVAC guy came out and you could tell straight away he did NOT want to... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Stephanie, Thanks for making us aware of this experience regarding your services, if you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
